News : Fulton County’s 911 System Means Clearer Calls
Atlanta, GA, USA, Jan. 4, 2016 -- Fulton County’s 911 system has moved from flip-phone era to iPhone 6s with the unveiling this week of a new public safety radio system.
The digital system, built over three years, replaces the analog one that was put in around the time of the 1996 Olympics.
Jonathan Reich, the technical services division chief for Fulton County emergency services said it was too soon to tell if 911 response times would improve as part of the technology upgrade, but that dispatchers and others are asking people on the other end of the line to repeat themselves less frequently. Already, it’s made a difference.
"The public gets a little quicker response from us," said Joseph Barasoain, the director of Fulton County emergency services."We don’t have to repeat ourselves as often. It’s crystal clear."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The old system was outdated enough that it was difficult to get parts when repairs were needed, but Reich said the upgrades have put the county in a good position with strong technology.
"We definitely got value out of our analog flip phone," he said.
In addition to less static and clearer vocals on the lines, the new system includes six new radio towers that allow better coverage indoors and in rural areas, like Chattahoochee Hills. Additionally, three new entities — Chattahoochee Hills, Union City and the National Park Service — have joined Fulton County’s network, making it easier to communicate between jurisdictions.
"It’s of tremendous value on the law enforcement side," Reich said. "They can all hear each other, can talk to each other."
Fulton County Chairman John Eaves said the improvements help make public safety more seamless among the county’s various first responders. More than 20 public safety agencies in the county, representing more than 3,500 people, will use the new system.
"We are one county with many jurisdictions," he said. "It’s about public safety."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
Published: Wednesday, January 6, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...