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News : Funding Boost for RSPCA and 1300 ANIMAL

#contactcenterworld

Brisbane, Australia, July, 2019 -- The RSPCA is set to receive an additional $200,000 in funding to support their 1300 ANIMAL (1300 264 625) hotline thanks to the Palaszczuk Government.

Visiting the RSPCA Brisbane Animal Care Campus today, Environment Minister Leeanne Enoch said the RSPCA plays an important role in the care and rehabilitation of sick and injured wildlife across the state.

"The 1300 ANIMAL hotline is an essential part of their service and this extra $200,000 will be able to keep the 46 staff in place to handle emergency phone calls and get wildlife carers to animals in distress," Ms Enoch said.

"Call centre staff receive phone calls from the public about sick, injured, orphaned and deceased wildlife, and other wildlife care matters on a 24/7 basis."

Ms Enoch said that with the additional funding the RSPCA is now receiving $900,000 in direct funding for this financial year from the Queensland Government.


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"$400,000 will be allocated to the 1300 ANIMAL hotline and $500,000 to support the operations of the RSPCA Wildlife Hospital as part of the SEQ Wildlife Hospital Network."

RSPCA Chief Executive Officer Mark Townend welcomed the funding and said it is vital for the RSPCA to continue their work.

"The pressure we’re feeling from the crown’s animals (wildlife) intake is building every year and shows no sign of abating," Mr Townend said.

"The call centre is vital in that it provides everyone with a one stop number to call and report a native animal in distress.

"1300 ANIMAL is now known state wide and the benefits are being seen on a daily basis.

"As I’m sure everyone knows, the RSPCA is a charity and as such needs financial assistance to deal with wildlife issues that are actually crown owned animals.

"Funding is particularly tight at the moment so this announcement is very welcome indeed."

Ms Enoch said the RSPCA’s statistics for the 2018-2019 financial year show how hard the respected organisation works to provide care for Queensland’s native animals.

"The 1300 ANIMAL call centre received more than 104,000 calls, which is about 285 per day.

"Through its state-wide network of animal carers, the RSPCA accepted more than 24,000 native animals that needed care," Ms Enoch said.

"The Queensland Government is proud to work in partnership with the RSPCA and help them take care of animals in need."

Ms Enoch said the Palaszczuk Government is delivering on its commitment to protect Queensland’s koalas.

"We have allocated $1.5 million in this year’s budget to continued Koala conservation efforts.

"Further to this, the new Koala Conservation Strategy is in its final stages of being developed in consultation with a range of stakeholders, including the Koala Advisory Council which the Government established last year," Ms Enoch said.

"This strategy will include a comprehensive review of Queensland’s planning framework that relates to koala habitat protection and ensure koalas are protected for the long term."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.miragenews.com


About Royal Society for the Prevention of Cruelty to Animals:
Company LogoThe Royal Society for the Prevention of Cruelty to Animals is a charity operating in England and Wales that promotes animal welfare. In 2012, the RSPCA investigated 150,833 cruelty complaints.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, July 22, 2019

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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