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News : Funraise Releases New User Interface, Enhanced Nonprofit CRM

#contactcenterworld

Los Angeles, CA and New York, NY, USA, Sept, 2018 -- Funraise, a technology company building software for nonprofits, is rolling out a new UI for its platform. The dramatically enhanced visual and functional experience is part of a significant overhaul to the company's backend architecture, creating a more comprehensive and intuitive experience for users. Nonprofits will be able to access the new UI beginning today.

Launching the new UI alongside a more efficient backend enables users to move elegantly through the Company's suite of fundraising tools, including its CRM, campaign sites, marketing optimization tools, donation forms, peer-to-peer programs, and integrations with third-party apps.

"Our customers are increasing their dependency on Funraise, asking for more features every day. As we continue to build and respond to these needs, we're excited to deliver the world class experience nonprofits deserve," said Funraise's Chief Product Officer, and CoFounder Tony Sasso. "This release features an evolved UI that also increases our capacity to launch products that work harmoniously together," said Sasso.

Jason Swenski, Funraise's Chief Technology Officer and CoFounder, described some of the technology behind the release: "We have built components in isolation, creating highly stable and cost efficient development platform to work from. This is something that top tier technology companies do," he noted. "We made a conscious decision at Funraise to constantly iterate and improve our toolkit so that we can deliver the best products, faster," added Swenski. This development process sets the Company apart within the technology and nonprofit sectors.

Funraise, now three years old, was born out of the founders' desires to have better fundraising software for their nonprofit. "Funraise is now truly an all-in-one platform offering best-in-class software, and we're excited to see the response from our customers on this new UI," said CEO and CoFounder Justin Wheeler.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Funraise:
Funraise is a technology company that builds delightful and functional software for nonprofits. We use data, design, and informed instinct to create the best all-in-one platform to manage donors, host campaigns, and raise money. No more clunky, cobbled-together solutions, or out-of-date hardware. We are headquartered in Long Beach, California with a growing team of happy nonprofit and technology experts. Funraise has raised more than $13 million in venture capital to date.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Thursday, September 13, 2018

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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