News : easyJet Customers Furious Amid Egypt Flights Chaos
Sharm el-Sheikh, Egypt, Nov 6, 2015 -- Furious easyJet passengers have complained of long delays trying to get information amid the Egypt flights chaos - with one customer saying he had spent up to £18 on calls to the airline.
Thousands of British tourists are stranded in Sharm el-Sheikh over fears a bomb may have caused the Russian jet crash on Saturday which killed all 224 on board.
But with passengers desperate for information amid major delays and cancellations, a number of easyJet customers have vented their anger over the time it has taken to get answers from the firm.
EasyJet said this evening that on average customers waited just over a minute for their calls to be answered today.
But many complained that they had waited more than 45 minutes to get through in recent days.
One man, Andrew Hardie, tweeted easyJet demanding a response after claiming he had spent £18 on phone calls.
The company apologised in a reply to his message adding that its customer service line had been busy with an increase in calls.
Others have complained of hour-long waits in their attempts to call the company. One woman, Hannah Prentice, wrote: 'Currently in sharm el sheikh, have had no contact whatsoever from you about my flight home, when am I going to get rescued!?!?!?'
Another wrote: 'Stuck on hold with @easyJet customer services. 56 minutes and counting.'
An easyJet spokesman told MailOnline this evening: 'easyJet is doing all possible to keep passengers who are currently in Sharm el Sheikh looked after and informed including providing hotel accommodation and meals for those affected.
'All updates are being provided on easyJet’s website and we are texting and emailing passengers whose flights are directly affected with information.
'easyJet’s call centre has been helping answer customer enquiries with the average wait times for customers calling the call centre today 1 minute and 15 seconds. We would like to reassure passengers that our call centre number is free on many phone call packages and calls cost no more than calls to geographic phone numbers.
'easyJet is operating ten flights tomorrow from Sharm el Sheikh to bring more than 1000 customers home.'
Tourists among the 20,000 Britons now stranded in the resort for up to ten days have described the chaos at the airport as they tried to get home.
But more than 20 flights are set to be operated from Sharm to the UK tomorrow amid tightened security, including a ban on airlines carrying hold luggage.
Anything that cannot be taken on board under standard hand luggage regulations will be brought back to the UK 'by a Government agency and will be returned to you by courier', easyJet told passengers. 'We anticipate that to be within the next seven days.'
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Thomson Airways and easyJet announced that they will operate nine flights each to the UK on Friday, including a number of 'rescue flights'. Monarch published details of five flights from the Red Sea resort.
Earlier today, easyJet said it would keep future Sharm flights 'under review, pending further advice from the Government'.
'We are doing all possible to keep all affected passengers informed and have provided hotel rooms for those delayed overnight this evening. We are working with the UK Government to work out the basis upon which easyJet can fly passengers in Sharm el-Sheikh back home,' it said.
Posted by Veronica Silva Cusi, news correspondent
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EasyJet is a British low-cost airline carrier based at London Luton Airport. Owing to its all-economy class fleet, it is the largest airline of the United Kingdom by number of passengers carried.
Published: Monday, November 9, 2015
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