News : Fused Solutions Closing Potsdam Call Center; 16 to Lose Jobs
Potsdam, NY, USA, June 30, 2016 -- Approximately 16 call center workers at Fused Solutions who provide technical support by phone and email for companies throughout the U.S. will soon lose their jobs.
Noting call centers are "a very competitive space," CEO Michael Ryan said he has sold the contracts for the 46 brands handled by Fused Solutions to another company to focus on more promising growth prospects for the "thriving" SpiceCSM "platform technology business."
He declined to identify the purchaser of the contracts, citing confidentiality agreements.
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He stressed the rest of the firm’s 30-35 employees will remain at SpiceCSM and expressed hope he may be able to hire back some of the people who are losing their jobs as the SpiceCSM business grows.
He denied the sale was related to employee unionization attempts and disputes over the past four years or to the recent certification of a union at Fused Solutions.
Ryan said he notified call center employees they would soon be laid off in a video-conference in an effort to give them as much advance warning as possible. He said their last workday is "weeks away," but could not be more specific because details of the sale and transition are still being finalized.
"I deeply care for all of the folks that work for us," said Ryan, adding "we will do all we can to help them find positions" elsewhere.
Ryan said getting rid of the call center portion of the business will allow a greater focus on Spice CSM, a provider of Integration Platform as a Service (IPaaS). "If you chase two rabbits, you catch none," he said in explaining the rationale behind selling the call center portion of the business.
As of late Thursday afternoon, Slic officials said they had not officially heard about the decision to close the call center.
Posted by Veronica Silva Cusi, news correspondent
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