Finaccess BPO is a multilingual BPO with a multi-country presence. Headquartered in Casablanca, Morocco, where it has three operation sites, the call center offers Sales to prospects, management of customer service incoming calls, Helpdesk & Back office Services in French, Italian and Spanish.
The acquisition allows Fusion to strengthen its presence in Europe and enables it to cater to its European clientele in a better way by boosting Fusion's capabilities in providing services to multiple verticals in multiple European languages. As a result, it will open significant growth opportunities for Fusion in the EMEA market.
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The existing customers of Finaccess BPO will also be largely benefitted from this acquisition. They will get the advantage of Fusion's global presence, resources, and large talent pool, which will add value to their processes.
Pankaj Dhanuka, CEO of Fusion BPO Services, said, "The acquisition comes as a win-win situation for both companies and their customers. It will help us get a stronghold on the EMEA market and serve our clients across the globe better. The acquisition is the right step towards achieving our future goals."
Posted by Veronica Silva Cusi, news correspondent
About Fusion BPO Services:
Founded in 2003, Fusion BPO Services is a global outsourcing services provider with dual headquarters in Draper, Utah in the US and Kolkata, India. Its end to end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. To meet client’s evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania.
Published: Friday, November 27, 2020
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