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News : Fusion Acquires Finaccess BPO and its Subsidiaries

#contactcenterworld, @fusionbpo

Draper, UT, USA, Nov 25, 2020 -- Fusion BPO Services is pleased to announce the acquisition of a Morocco-based Finaccess BPO and its French subsidiaries.

Finaccess BPO is a multilingual BPO with a multi-country presence. Headquartered in Casablanca, Morocco, where it has three operation sites, the call center offers Sales to prospects, management of customer service incoming calls, Helpdesk & Back office Services in French, Italian and Spanish.

The acquisition allows Fusion to strengthen its presence in Europe and enables it to cater to its European clientele in a better way by boosting Fusion's capabilities in providing services to multiple verticals in multiple European languages. As a result, it will open significant growth opportunities for Fusion in the EMEA market.


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The existing customers of Finaccess BPO will also be largely benefitted from this acquisition. They will get the advantage of Fusion's global presence, resources, and large talent pool, which will add value to their processes. 

Pankaj Dhanuka, CEO of Fusion BPO Services, said, "The acquisition comes as a win-win situation for both companies and their customers. It will help us get a stronghold on the EMEA market and serve our clients across the globe better. The acquisition is the right step towards achieving our future goals."

#contactcenterworld, @fusionbpo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Fusion BPO Services:
Company LogoFounded in 2003, Fusion BPO Services is a global outsourcing services provider with dual headquarters in Draper, Utah in the US and Kolkata, India. Its end to end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. To meet client’s evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania.
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Today's Tip of the Day - Filter Contacts

Read today's tip or listen to it on podcast.

Published: Friday, November 27, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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