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News : Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.
Draper, UT, USA, Jan. 16, 2019 -- Fusion BPO Services, a global business process and customer engagement service provider has completed the acquisition of Ameridial Inc. – a US-based contact center outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary.
Founded in 1987 and serving clients in the Healthcare, Direct-to-Consumer, Non-Profit and Government sectors.
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Pankaj Dhanuka, CEO and Founding director of Fusion BPO Services said, "The acquisition of Ameridial reinforces our commitment and strategy to deliver best- in-class, value creation, customer engagement services to US Clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities."
Partho Choudhury, President of Ameridial said, "Being part of Fusion BPO group will help Ameridial deliver expanded capabilities and capacity at scale, combined with business excellence practices to create more value and help clients realize their goals and sustain market competitiveness."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Printing Telephone & Fax Numbers
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About Fusion BPO Services:
Fusion BPO Services is a Canada-based call center service provider. It offers a plethora of BPO services like customer support services, market research, telemarketing, help desk management and other value-added outsourcing services.
About Ameridial Inc.:
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.
Published: Thursday, January 17, 2019