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News : Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

#contactcenterworld, @fusionbpo, @ameridial

Draper, UT, USA, Jan. 16, 2019 -- Fusion BPO Services, a global business process and customer engagement service provider has completed the acquisition of Ameridial Inc. – a US-based contact center outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary.

Founded in 1987 and serving clients in the Healthcare, Direct-to-Consumer, Non-Profit and Government sectors.

 

Pankaj Dhanuka, CEO and Founding director of Fusion BPO Services said, "The acquisition of Ameridial reinforces our commitment and strategy to deliver best- in-class, value creation, customer engagement services to US Clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities."

Partho Choudhury, President of Ameridial said, "Being part of Fusion BPO group will help Ameridial deliver expanded capabilities and capacity at scale, combined with business excellence practices to create more value and help clients realize their goals and sustain market competitiveness."

#contactcenterworld, @fusionbpo, @ameridial

Posted by Veronica Silva Cusi, news correspondent
Source: Fusion


About Fusion BPO Services:
Company LogoFounded in 2003, Fusion BPO Services is a global outsourcing services provider with dual headquarters in Draper, Utah in the US and Kolkata, India. Its end to end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. To meet client’s evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania.
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About Ameridial Inc.:
Company LogoWith 25+ years of experience and stability, Ameridial offers clients a record of providing inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio offering U.S. based as well as near-shore and off-shore call center solutions. We are specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Flexible pricing models are offered.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Thursday, January 17, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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