News : Future of Newark 911 Center Up to Council Vote
Newark, OH, Sept 21, 2015 -- The future of Newark’s 9-1-1 call center is in question as Newark City Council will take a vote to consolidate the police department’s call center at Monday night’s council meeting.
Newark Director of Public Safety William Spurgeon says, "We currently have a system that is in desperate need of upgrading. We don’t have modernized technology that so many other entities enjoy."
Spurgeon explains the move will save the City of Newark residents more than $300,000 per year. In the process, the city will not have to pay for expensive technology upgrades.
Local AFSCME president Lew Shumaker told Newark City Council the city has already spent tens of thousands of dollars on this upgraded technology. She also says dispatchers with more than 100 years of combined experienced could lose their jobs.
Spurgeon said emergency fire calls are already handled by the Licking County 9-1-1 call center and it has been a smooth process. Sprugeon says all displaced dispatchers would be highly considered for newly created dispatcher positions with Licking County.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Licking County EMA and Regional 9-1-1 Call Center director says Newark residents should not notice a difference if consolidation does happen. Grady adds, "They shouldn’t see any change whatsoever."
In fact, Spurgeon says emergency response times might marginally decrease.
The local AFSCME union has already announced it will pursue arbitration with the city if this consolidation vote is passed by Newark City Council.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
About Newark City Council:
The Municipal Council is the legislative branch of government for Newark, New Jersey.
Published: Thursday, September 24, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...