PROGRAMMING COMING SOON!
Boston, MA June 10, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced the availability of Fuze Contact Center as a standalone solution for enterprises that require a contact center for customer experiences. As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with rapid deployment of contact center features, such as call routing and queuing, without the cost associated with traditional solutions.
"In transitioning to Fuze Contact Center, our team could not afford to lose any time," said Casey Abell at WM. "Fuze worked alongside our team to get our contact center up and running within a matter of a few days, enabling us to continue providing our drivers with an optimal service experience with zero downtime."
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"As an integrated part of Fuze’s UCaaS platform, our enterprise customers have seen a significant return on their investment with Fuze Contact Center," said Rob Scudiere, president and chief operating officer at Fuze. "Offering Fuze Contact Center as a standalone solution can now help call-heavy departments streamline operations through intuitive features, such as call routing and queueing, regardless of whether or not the entire organization is ready to migrate all of its communications systems to UCaaS."
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
Published: Friday, June 11, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
PROGRAMMING COMING SOON!