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News : Fuze Announces Industry Strategy and Solutions

#contactcenterworld, @fuze

Boston, MA, USA, Feb, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled a new initiative to deliver tailored solutions for specific verticals. Developed with the knowledge and expertise gained supporting enterprise customers in various industries, these solutions are designed to meet the specific needs and requirements of companies that produce, distribute, or sell products and services, in industries like manufacturing and retail. Fuze embeds its capabilities into critical workstreams, introducing specialized features and delivering customized services unique to each industry segment. Fuze for Manufacturing is the first in a series of vertical market offerings that Fuze is rolling out this year to meet the growing demand for cloud-based communications across industries.

Manufacturers are transforming digital operations and adopting new integrated technologies, including automation capabilities and cloud-based solutions, to maintain a competitive edge and eliminate inefficiencies. Increasingly, manufacturers are leveraging centralized communications solutions to help accelerate innovation, improve customer experience, and eliminate inefficiencies caused by gaps or redundancies of business workflows and systems. The COVID-19 pandemic has only accelerated this trend as manufacturers must connect an increasingly distributed and mobile workforce.


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Fuze for Manufacturing provides organizations with a cloud communications platform to increase worker efficiency regardless of location––from the frontline to the factory and into the field. In addition to the standard Fuze features including international calling, audio and video meetings, messaging, and an integrated contact center, Fuze for manufacturing provides enhanced capabilities for supply chain, distribution and logistics, and employee safety in lone worker scenarios, as well as providing integrations with adjacent solutions.

According to Gartner Research, "the impact of COVID-19 underscores the necessity for more pervasive access and control, and the benefits of cloud-based solutions in not only enabling the new ‘work from anywhere’ paradigm, but as a fundamental next-generation technology enabler…While manufacturers may have had a forward-looking plan for these solutions prior to the pandemic, they now see the cloud versions of these solutions as a lifeline, keeping remote employees engaged and productive."

"Fuze has a long history as a trusted partner to global enterprises across many industries, modernizing the interaction between employees, customers, and partners," said Rob Scudiere, President & COO, Fuze. "We understand the unique productivity, efficiency, connectivity, and safety demands of industries, like manufacturing, and are excited to unveil our specialized communications solutions. Our new industry offerings are specifically designed to help companies that produce, distribute, or sell products and services, meeting the evolving requirements of the market and streamlining operations to maintain a competitive edge."

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Choose Your Rota!

Read today's tip or listen to it on podcast.

Published: Monday, February 22, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

3.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

4.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

6.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

8.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

9.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

10.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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