#contactcenterworld, @fuze

Boston, MA, USA, Feb, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled a new initiative to deliver tailored solutions for specific verticals. Developed with the knowledge and expertise gained supporting enterprise customers in various industries, these solutions are designed to meet the specific needs and requirements of companies that produce, distribute, or sell products and services, in industries like manufacturing and retail. Fuze embeds its capabilities into critical workstreams, introducing specialized features and delivering customized services unique to each industry segment. Fuze for Manufacturing is the first in a series of vertical market offerings that Fuze is rolling out this year to meet the growing demand for cloud-based communications across industries.

Manufacturers are transforming digital operations and adopting new integrated technologies, including automation capabilities and cloud-based solutions, to maintain a competitive edge and eliminate inefficiencies. Increasingly, manufacturers are leveraging centralized communications solutions to help accelerate innovation, improve customer experience, and eliminate inefficiencies caused by gaps or redundancies of business workflows and systems. The COVID-19 pandemic has only accelerated this trend as manufacturers must connect an increasingly distributed and mobile workforce.

Fuze for Manufacturing provides organizations with a cloud communications platform to increase worker efficiency regardless of location––from the frontline to the factory and into the field. In addition to the standard Fuze features including international calling, audio and video meetings, messaging, and an integrated contact center, Fuze for manufacturing provides enhanced capabilities for supply chain, distribution and logistics, and employee safety in lone worker scenarios, as well as providing integrations with adjacent solutions.

According to Gartner Research, "the impact of COVID-19 underscores the necessity for more pervasive access and control, and the benefits of cloud-based solutions in not only enabling the new ‘work from anywhere’ paradigm, but as a fundamental next-generation technology enabler…While manufacturers may have had a forward-looking plan for these solutions prior to the pandemic, they now see the cloud versions of these solutions as a lifeline, keeping remote employees engaged and productive."

"Fuze has a long history as a trusted partner to global enterprises across many industries, modernizing the interaction between employees, customers, and partners," said Rob Scudiere, President & COO, Fuze. "We understand the unique productivity, efficiency, connectivity, and safety demands of industries, like manufacturing, and are excited to unveil our specialized communications solutions. Our new industry offerings are specifically designed to help companies that produce, distribute, or sell products and services, meeting the evolving requirements of the market and streamlining operations to maintain a competitive edge."

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com