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#contactcenterworld, @fuze, @thetalake
Boston, MA, USA, March 10, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced a series of integrations to meet enterprise compliance requirements and ensure the protection of sensitive organizational data. The integrations with Theta Lake, a provider of modern collaboration security and compliance solutions, and 17a-4 LLC’s DataParser, a middleware solution that brings third-party data into any archive, automate the management and regulation of communications data. Additionally, Fuze has updated the Fuze for Microsoft Teams and Fuze for Slack integrations to adhere to the current security and compliance guidelines of these applications.
The increasingly distributed global workforce communicates across an expanding variety of mediums, putting businesses at greater risk of sharing critical information that may compromise data security or lead to a compliance violation. Fuze offers integrations with compliance solution vendors to streamline the compliance management process for enterprises, while helping IT, security, legal, call center supervisors, and people managers maintain data security.
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"With the rapid and permanent expansion of remote work, business leaders must scale compliance operations across a growing list of communications channels, while also handling drastically increasing usage," said Rear Admiral Dan MacDonnell, (US Navy Retired) senior security advisor at Fuze. "As enterprises emerge from the COVID-19 pandemic and embrace a hybrid model of in-person and remote work, Fuze’s integrations with leading compliance solution vendors enable organizations to remain vigilant and uphold data security."
"We are excited to partner with Fuze to help global enterprises streamline compliance, security, and risk management for Fuze calling and chat communications," said Anthony Cresci, VP of Business Development and Operations at Theta Lake. "Business leaders and employees rely on Fuze to remain productive. Theta Lake’s natively integrated compliance and security suite enables organizations to maintain safe, secure, and compliant communications along with extracting additional insights and value from recorded voice and chat communications."
"Collaborative content is inherently difficult to capture for archival and eDiscovery collections," said Charles Weeden, Managing Partner at 17a-4. "We ensure that the DataParser accurately captures Fuze interactions for both a client’s compliance and legal teams."
Posted by Veronica Silva Cusi, news correspondent
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
Published: Thursday, March 11, 2021
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