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News : Fuze Announces New Compliance Integrations to Enhance Communications Data

#contactcenterworld, @fuze, @thetalake

Boston, MA, USA, March 10, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced a series of integrations to meet enterprise compliance requirements and ensure the protection of sensitive organizational data. The integrations with Theta Lake, a provider of modern collaboration security and compliance solutions, and 17a-4 LLC’s DataParser, a middleware solution that brings third-party data into any archive, automate the management and regulation of communications data. Additionally, Fuze has updated the Fuze for Microsoft Teams and Fuze for Slack integrations to adhere to the current security and compliance guidelines of these applications.

The increasingly distributed global workforce communicates across an expanding variety of mediums, putting businesses at greater risk of sharing critical information that may compromise data security or lead to a compliance violation. Fuze offers integrations with compliance solution vendors to streamline the compliance management process for enterprises, while helping IT, security, legal, call center supervisors, and people managers maintain data security.

"With the rapid and permanent expansion of remote work, business leaders must scale compliance operations across a growing list of communications channels, while also handling drastically increasing usage," said Rear Admiral Dan MacDonnell, (US Navy Retired) senior security advisor at Fuze. "As enterprises emerge from the COVID-19 pandemic and embrace a hybrid model of in-person and remote work, Fuze’s integrations with leading compliance solution vendors enable organizations to remain vigilant and uphold data security."

"We are excited to partner with Fuze to help global enterprises streamline compliance, security, and risk management for Fuze calling and chat communications," said Anthony Cresci, VP of Business Development and Operations at Theta Lake. "Business leaders and employees rely on Fuze to remain productive. Theta Lake’s natively integrated compliance and security suite enables organizations to maintain safe, secure, and compliant communications along with extracting additional insights and value from recorded voice and chat communications."

"Collaborative content is inherently difficult to capture for archival and eDiscovery collections," said Charles Weeden, Managing Partner at 17a-4. "We ensure that the DataParser accurately captures Fuze interactions for both a client’s compliance and legal teams."

#contactcenterworld, @fuze, @thetalake

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Anticipate Volatility

Read today's tip or listen to it on podcast.

Published: Thursday, March 11, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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