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News : Fuze Announces New Compliance Integrations to Enhance Communications Data

#contactcenterworld, @fuze, @thetalake

Boston, MA, USA, March 10, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced a series of integrations to meet enterprise compliance requirements and ensure the protection of sensitive organizational data. The integrations with Theta Lake, a provider of modern collaboration security and compliance solutions, and 17a-4 LLC’s DataParser, a middleware solution that brings third-party data into any archive, automate the management and regulation of communications data. Additionally, Fuze has updated the Fuze for Microsoft Teams and Fuze for Slack integrations to adhere to the current security and compliance guidelines of these applications.

The increasingly distributed global workforce communicates across an expanding variety of mediums, putting businesses at greater risk of sharing critical information that may compromise data security or lead to a compliance violation. Fuze offers integrations with compliance solution vendors to streamline the compliance management process for enterprises, while helping IT, security, legal, call center supervisors, and people managers maintain data security.

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"With the rapid and permanent expansion of remote work, business leaders must scale compliance operations across a growing list of communications channels, while also handling drastically increasing usage," said Rear Admiral Dan MacDonnell, (US Navy Retired) senior security advisor at Fuze. "As enterprises emerge from the COVID-19 pandemic and embrace a hybrid model of in-person and remote work, Fuze’s integrations with leading compliance solution vendors enable organizations to remain vigilant and uphold data security."

"We are excited to partner with Fuze to help global enterprises streamline compliance, security, and risk management for Fuze calling and chat communications," said Anthony Cresci, VP of Business Development and Operations at Theta Lake. "Business leaders and employees rely on Fuze to remain productive. Theta Lake’s natively integrated compliance and security suite enables organizations to maintain safe, secure, and compliant communications along with extracting additional insights and value from recorded voice and chat communications."

"Collaborative content is inherently difficult to capture for archival and eDiscovery collections," said Charles Weeden, Managing Partner at 17a-4. "We ensure that the DataParser accurately captures Fuze interactions for both a client’s compliance and legal teams."

#contactcenterworld, @fuze, @thetalake

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Thursday, March 11, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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