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News : Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

#contactcenterworld, @fuze, @Verint

Boston, MA, USA, June 15, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint(R) (NASDAQ: VRNT), a Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions. Fuze Contact Center customers will now have access to integrations with Verint Workforce Management solutions to streamline contact center scheduling and forecasting.

"With its open architecture, the Verint Cloud Platform supports integrations with solutions that elevate customer and employee experiences for businesses of all sizes, and we are pleased to provide Fuze Contact Center users with intuitive workforce management capabilities," said John Bourne, SVP, global channels and alliances, Verint. "We’re committed to providing cloud solutions that power today’s evolving workforce, meet increasing consumer interaction volumes and demands, and deliver differentiated experiences."

Fuze Contact Center expands Fuze’s unified communications as a service (UCaaS) solution by providing a fully integrated contact center as a service (CCaaS) offering. 

With the integrations to Verint workforce management solutions, Fuze Contact Center customers can more seamlessly plan, forecast, and schedule workloads for contact center agents through Verint’s intuitive customer engagement software.

"Over the last year, the contact center experience has proven to be a critical touchpoint for enterprises to drive engagement and ensure customer success," said Rob Scudiere, president and chief operating officer at Fuze. "As the global workforce becomes increasingly distributed, we know there isn’t a one-size-fits-all contact center experience. Which is why we are committed to enhancing Fuze Contact Center to help global enterprises meet the demands of the ever-changing digital landscape. This partnership combines our world-class contact center solution with Verint’s workforce management applications to deliver a truly superior collaboration experience for agents, employees, and customers alike."

#contactcenterworld, @fuze, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, June 17, 2021

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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