Boston, MA, USA, March 30, 2020 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled their fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. According to a Forrester Research report, "developing a solid contact center road map in the context of a broader customer experience (CX) ecosystem allows enterprises to differentiate themselves from the competition and reduce costs." This Fuze update provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance, ultimately boosting productivity and the ability to provide support internally and externally.
"In large enterprises, there are often many groups, such as HR and IT, that do not identify as a typical consumer of a traditional contact center product," said Jed Brown, SVP of Product at Fuze. "Fuze provides the robust offering of a contact center product and functionality in one unified platform, powering a rich, modern, and easy-to-use communications experience. By empowering organizations with streamlined communications, support, and administration, both agents and less traditional contact center workers can now connect anytime and anywhere, giving them the freedom of flexible work."
Posted by Veronica Silva Cusi, news correspondent
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
Published: Wednesday, April 1, 2020
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