Boston, MA, USA, March 30, 2020 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled their fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. According to a Forrester Research report, "developing a solid contact center road map in the context of a broader customer experience (CX) ecosystem allows enterprises to differentiate themselves from the competition and reduce costs." This Fuze update provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance, ultimately boosting productivity and the ability to provide support internally and externally.
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"In large enterprises, there are often many groups, such as HR and IT, that do not identify as a typical consumer of a traditional contact center product," said Jed Brown, SVP of Product at Fuze. "Fuze provides the robust offering of a contact center product and functionality in one unified platform, powering a rich, modern, and easy-to-use communications experience. By empowering organizations with streamlined communications, support, and administration, both agents and less traditional contact center workers can now connect anytime and anywhere, giving them the freedom of flexible work."
Posted by Veronica Silva Cusi, news correspondent
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
Published: Wednesday, April 1, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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