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News : Fuze Expands Manufacturing Offerings with Walkie-Talkie Mode and RealWear Solution

#contactcenterworld, @fuze

Boston, MA, USA, Oct 27, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced two new offerings to streamline communications for manufacturing field technicians, facility floor employees, and remote support experts.

Fuze Walkie-Talkie Mode combines the familiarity and ease of use of voice with the flexibility and immediacy of chat, enabling users to send instant audio messages and have them automatically played upon receipt. In addition, Fuze’s solution with RealWear’s assisted reality wearable devices provides workers with instant hands-free access to meetings, calling, and messaging within a heads-up display. Both solutions are directly accessible via the Fuze mobile application.

"Hands-free communication is crucial to ensure safety and drive efficiencies within the manufacturing industry," said Eric Helton, Senior Information Technology Infrastructure Manager at Galls. "Both Walkie-Talkie Mode and RealWear’s hands-free capabilities will provide our employees with simple, seamless, and safer communications options, while also supporting our evolution to operate as a hybrid workforce and utilize remote experts."

"The manufacturing industry is undergoing a major transformation, driven by the pandemic recovery, supply chain resiliency, mass customization, and changing demographics––all of which are causing organizations to reassess their communications processes to better support the shift to Industry 4.0," said Kevin Prouty, Group Vice President, IDC Manufacturing Insights. "Fuze's new features and integrations for field and floor workers are part of the continuous cycle of improvements that unified communications platforms must have to support the manufacturing industry as remote operations become the core of the Industry 4.0 roadmap."

"These offerings further solidify our dedication to manufacturing customers, as we continue to expand existing solutions and innovate new offerings to support the evolving needs of the industry," said Rob Scudiere, President & COO, Fuze. "There is a critical need for streamlined communications, and our Walkie-Talkie Mode provides the real-time, hands-free touch points needed to keep workforces connected while staying safe. As assisted reality continues to drive the future of remote support in the field, our enterprise-ready solution with RealWear will empower the modern industrial worker to better collaborate, be more productive, and operate safely at the pace required to drive positive business results."

Walkie-Talkie Mode is available with the Fuze for Manufacturing Essentials or Fuze for Manufacturing Contact Center licenses, as well as with Fuze’s Manufacturing Field & Floor license.

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent

About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, October 28, 2021

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2023 Buyers Guide Surveys

Nuxiba Technologies

Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!


Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.

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