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News : Fuze Expands Manufacturing Offerings with Walkie-Talkie Mode and RealWear Solution

#contactcenterworld, @fuze

Boston, MA, USA, Oct 27, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced two new offerings to streamline communications for manufacturing field technicians, facility floor employees, and remote support experts.

Fuze Walkie-Talkie Mode combines the familiarity and ease of use of voice with the flexibility and immediacy of chat, enabling users to send instant audio messages and have them automatically played upon receipt. In addition, Fuze’s solution with RealWear’s assisted reality wearable devices provides workers with instant hands-free access to meetings, calling, and messaging within a heads-up display. Both solutions are directly accessible via the Fuze mobile application.

"Hands-free communication is crucial to ensure safety and drive efficiencies within the manufacturing industry," said Eric Helton, Senior Information Technology Infrastructure Manager at Galls. "Both Walkie-Talkie Mode and RealWear’s hands-free capabilities will provide our employees with simple, seamless, and safer communications options, while also supporting our evolution to operate as a hybrid workforce and utilize remote experts."

"The manufacturing industry is undergoing a major transformation, driven by the pandemic recovery, supply chain resiliency, mass customization, and changing demographics––all of which are causing organizations to reassess their communications processes to better support the shift to Industry 4.0," said Kevin Prouty, Group Vice President, IDC Manufacturing Insights. "Fuze's new features and integrations for field and floor workers are part of the continuous cycle of improvements that unified communications platforms must have to support the manufacturing industry as remote operations become the core of the Industry 4.0 roadmap."

"These offerings further solidify our dedication to manufacturing customers, as we continue to expand existing solutions and innovate new offerings to support the evolving needs of the industry," said Rob Scudiere, President & COO, Fuze. "There is a critical need for streamlined communications, and our Walkie-Talkie Mode provides the real-time, hands-free touch points needed to keep workforces connected while staying safe. As assisted reality continues to drive the future of remote support in the field, our enterprise-ready solution with RealWear will empower the modern industrial worker to better collaborate, be more productive, and operate safely at the pace required to drive positive business results."

Walkie-Talkie Mode is available with the Fuze for Manufacturing Essentials or Fuze for Manufacturing Contact Center licenses, as well as with Fuze’s Manufacturing Field & Floor license.

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, October 28, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubâ„¢, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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