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News : Fuze Expands Manufacturing Solution with New License for Field & Floor Employees

#contactcenterworld, @fuze

Boston, MA June 22, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled its latest Fuze for Manufacturing license. Manufacturing Field & Floor addresses field service technicians’ and facility floor employees’ growing need for specialized cloud-based communications. This comes on the heels of two additional manufacturing licenses released earlier this year – Fuze for Manufacturing Essentials and Fuze for Manufacturing Contact Center.

As the manufacturing industry continues to digitally transform, workers’ needs are evolving in tandem. Now more than ever, field service technicians and factory or facility floor employees are measured on efficiency, accuracy, and whether they meet goals. As a result, manufacturers are looking to centralize communications solutions to increase productivity and efficiency, regardless of workers’ locations both on and off-site.

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"At Fuze, we are dedicated to meeting the needs of workers in the manufacturing space. This latest cost-effective license is geared towards these mobile users who are on-the-go and do not require access to the full suite of Fuze’s unified communications capabilities, such as international calling plans," said Rob Scudiere, President & COO, Fuze. "The Field & Floor license is targeted to individuals who are troubleshooting and fixing equipment or systems, empowering these workers to maximize their efficiency regardless of location.The ability to receive remote assistance through a video call or have quick check-ins with team members or management is critical to the success of our manufacturing customers."

#contactcenterworld, @fuze

 

 


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, June 24, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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