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News : Fuze Expands Microsoft Teams Integration to Drive Deeper Enterprise Collaboration

#contactcenterworld, @fuze, @Microsoft

Fuze, a cloud-based communications provider for the modern global enterprise, announced expanded Microsoft Teams integrations to enable more seamless and efficient workflows between both Fuze and Teams users. These enhancements to the Fuze for Teams portfolio feature a new direct routing solution and expanded add-on functionality, improving the overall enterprise communications and collaboration experience across all modalities. With Fuze for Teams, customers can enhance their Teams experience through enterprise-grade security and reliability across a consistent global platform.

Across the modern workforce, many employees must navigate between a range of communications platforms throughout their workday for internal and external meetings, including Microsoft Teams. The COVID-19 pandemic has accelerated this challenge for employees, as organizations now rely on a myriad of communication solutions to remain productive in a remote or hybrid work environment. Now more than ever, knowledge workers, contact center agents, front-line workers, executives, and end users need a solution that is secure and reliable, while being easy to use and manage.


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"In a recent Frost & Sullivan survey, more than half of businesses are and will be using multi-vendor solutions in the foreseeable future," said Elka Popova, vice president and global program director at Frost & Sullivan. "That's why integrations that deliver seamless workflows are increasingly critical. Fuze for Teams combines strength in global voice alongside strong collaboration-centric and mobile-user experiences."

"At Fuze, we are committed to meeting users where they work, which means eliminating as many barriers as possible to efficient and productive workflows that meet all of today’s communications needs," said Rob Scudiere, president and chief operating officer at Fuze. "These integration updates provide users with a flexible and consistent communications experience across the Fuze and Microsoft Teams platforms, while enabling users to mix-and-match Fuze for Teams solutions depending on their unique use case. This is an important step towards more productive and efficient communications across the enterprise."

#contactcenterworld, @fuze, @Microsoft


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 14, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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