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News : Fuze Harnesses Machine Learning in New Patent for Distributing Communication Requests

#contactcenterworld, @fuze

Boston, MA, USA, Aug 24, 2020 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for distributing communication requests using machine learning (ML), enabling more efficient communications for Fuze users and their customers.

The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10616369 on April 7, 2020. The invention uses machine learning to analyze live user data and historical communication patterns to inform predictive models that can quickly direct incoming communication requests from customers or internal employees. This provides organizations with greater insight into how to enhance and efficiently facilitate communication experiences, including how to best structure and manage resources to meet workflow demands.

"As the distributed workforce grows, facilitating meaningful communication experiences becomes increasingly complex, requiring more advanced technology," said Rob Scudiere, president and chief operating officer at Fuze. "With the ability to leverage machine learning to intelligently analyze and act on available data, this patent optimizes the user’s communications experience during a time when workers are relying on seamless communication more than ever to remain engaged and productive."

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, August 26, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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