
#contactcenterworld, @fuze, @aragonresearch1
Boston, MA, USA, April 16, 2020 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced that it has been named a Leader for the fourth consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration report. According to the report, Fuze has "seen significant success" among medium and large enterprises, and was one of the first vendors to offer "a seamless user experience across all UCC modalities."1
"Fuze has really made its UCC platform a full digital work hub that is ideal for people on the go," said Jim Lundy, CEO of Aragon Research. "The combination of Fuze’s UCC offering and a solid and growing install base of contact center positions Fuze well for the growing demand for an integrated UCC and CC suite."
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"As technologies, demographics, and cultural shifts accelerate the evolution of the workforce, remote workers are relying on unified communications more than ever," said Jed Brown, SVP of Product and Design of Fuze. "We’re honored to be identified as a leader for the fourth year in a row, which we believe validates our commitment to enable today’s modern, mobile worker to reach peak productivity, while helping drive the overall success of their organization."
1Aragon Research. The Aragon Research Globe for UCC, 2020 by Jim Lundy. April 2020.
#contactcenterworld, @fuze, @aragonresearch1
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Fuze:Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
About Aragon Research:Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Friday, April 17, 2020
2.) | CNCBA 4PS 4PS Contact Center Management certification; 4PS Registered Coordinator training With five modules as the core, including Strategic, Planning, Personnel management, Process management, Platform(technology & environment) and Performance & data, and containing related and useful concepts & applications in other international standards (including ISO, CSP, SSE), 4PS Contact Center International Standard is compiled by 20 experts with their practical experience, including managers from Top 500 enterprises and large-scale global contact centers, and leaders from industry association. 4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level,L3 application level, L4 profession-level and L5 ben... (read more) |
3.) | CTCOMM Call Centers Contact Centers Admin Training Supervisor Training |
6.) | Happitu Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the... (read more) |
8.) | Manitoba Customer Contact Association Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall