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News : Fuze Releases Platform Updates to Strengthen Evolving Hybrid Worker Needs

#contactcenterworld, @fuze

Boston, MA, USA, Jan, 2022 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced platform updates built to deliver enhanced communication and collaboration, as well as streamlined workflows for Fuze users and administrators in the expanding hybrid workforce. These upgrades include new Fuze Contact Center features, as well as updates to Fuze’s Microsoft Teams integration, Fuze’s Call Flow Manager, and emergency services for workers.

Data projects that by 2025, 36.2 million Americans will be working remotely, which is an 87% increase from pre-pandemic levels. Streamlining employee communications and workflows has never been more important as the global distributed workforce continues to grow and organizations roll out flexible work policies. Fuze addresses these evolving needs through its unified communications platform that offers a seamless end-user and admin experience for critical workstreams, helping to improve productivity and collaboration, both inside and outside of the office.

"At Fuze, we are committed to meeting our users where they work, while also meeting the evolving demands of global enterprises. As a result, we are constantly expanding our technology to better address these ever-changing needs," said Rob Scudiere, president and chief operating officer at Fuze. "These updates provide our users with the necessary technology and tools to be their most productive selves, regardless of location, while maintaining business continuity in a changing work landscape."

#contactcenterworld, @fuze
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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Monday, January 10, 2022

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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