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#contactcenterworld, @fuze, @Microsoft
Boston, MA, USA, Feb, 2020 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced an integration with Microsoft Teams, a workspace collaboration application that is part of Microsoft Office 365.
The Fuze integration for Teams improves the overall enterprise communications and collaboration experience by providing a seamless handoff between the two platforms when moving from Teams channels to Fuze calls or meetings.
"At Fuze, we provide enterprises with fully integrated, seamless experiences that eliminate the barriers to productivity so workers can spend more time driving business forward," said Jed Brown, SVP of Product at Fuze. "This integration with Microsoft Teams is the latest development in our effort to enable cross-platform collaboration and increase workforce proficiency. By integrating with Teams, enterprise IT leaders can transition their entire telephony infrastructure to the cloud, gaining the same rich capabilities as a traditional on-premises solution."
Fuze’s integration with Teams will be generally available starting January 2020 with call escalation coming in early 2020.
#contactcenterworld, @fuze, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.comn
About Fuze:
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, February 28, 2020
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