Boston, MA, USA, March 8, 2018 -- Fuze, a cloud communications platform provider for the modern global enterprise, announced that it has expanded its contact center portfolio to address the diverse needs of enterprise customers.
"At Fuze, we understand that businesses have different contact center needs. While some customers may standardize on one solution, others have diverse requirements for independent call center groups within their organization. By offering a range of choices that include the top two contact center as a service (CCaaS) platforms in the market, customers can choose the solution that best meets their requirements and budget," said Derek Yoo, Co-Founder & Chief Product Officer, Fuze. "Whether a customer needs support for standard voice routing, call queues, and IVR, or requires more advanced omnichannel, outbound, and workforce optimization features, Fuze can recommend the right contact center offering to meet those needs."
Fuze’s customized approach to its cloud contact center offerings marks an important component of the company’s strategy to power every business conversation in the modern, global enterprise. By combining the company’s world-class solution with each partners’ best-of-breed contact center technology, Fuze can provide the right solutions for customers around the world.
"Providing extraordinary customer experiences is a key component for any organization to achieve its objectives," said Paul Jarman, CEO, NICE inContact. "NICE CXone™ cloud customer experience platform helps companies differentiate from the competition and win in today’s experience economy. We are excited to continue our success in the enterprise communications market by delivering an exceptional experience to Fuze customers."
For many Fuze customers, a blended solution can provide the best fit and enable non-traditional contact centers, such as HR and IT. By combining Fuze’s contact center solution for voice-only groups with the more advanced functionality of its contact center partners, Fuze can provide solutions that cover the entire enterprise.
"We look forward to sharing in the momentum that Fuze has built in the enterprise market through our new contact center partnership," said Wendell Black, Vice President, Channels & International Business, Five9, Inc. "Through the partnership, we see a great opportunity to continue bringing the power of the cloud to organizations across the globe, securely and reliably."
Posted by Veronica Silva Cusi, news correspondent
Fuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, March 9, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring