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News : Fuze Unlocks Business Insights with Fuze Discover

#contactcenterworld, @fuze

Boston, MA, USA, Oct 15, 2018 -- Fuze, a cloud-based communications and collaboration platform provider for the modern global enterprise, announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019.

Currently Fuze includes Fuze View (formerly Fuze Data) which provides a snapshot of the organization's daily/weekly activities to easily view real-time analytics of communications and collaboration usage patterns. Fuze Discover builds on these capabilities, combining detailed activity visualization, trends analysis, and in-depth customized reports. Organizations will be able to interactively explore centralized communications activity within the Fuze Platform.

"Fuze Discover gives IT leaders the power to unlock the true value of their communications activity," said Derek Yoo, chief product officer and co-founder at Fuze. "Understanding usage and communications patterns enables organizations and leaders to better understand trends to support a company’s most valuable asset, their people, while also maximizing productivity and cost efficiency. We remain committed to improving collaboration and productivity across the enterprise, enhancing our platform with a new offering that enables customers to uncover key insights that align with their business goals."

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fuze.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, October 17, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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