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News : Fuze Wins 2019 Aragon Research Innovation and Women in Technology Awards

#contactcenterworld, @fuze

Boston, MA, USA, Dec 9, 2019 -- Fuze, a cloud-based communications platform provider for the modern global enterprise, announced that it has won two Aragon Research awards––the 2019 Innovation Award for Unified Communications and Collaboration (UCC) and the 2019 Women in Technology Award for Marketing, recognizing Fuze VP of Brand Lisa Walker.

The Aragon Research Innovation Award recognizes Fuze’s commitment to powering enterprise communications for an increasingly distributed workforce. With a user behavior-driven approach to product design, Fuze enables collaboration across an enterprise’s entire ecosystem, empowering all employees to connect how and when they want. Fuze’s unified technology reimagines the modern business communications experience to drive enterprise workforce productivity and engagement throughout digital transformations.

"At Fuze, we believe that industry innovation comes from solving customer needs in the most intuitive and natural flows possible. We’re committed to continuing research and development to provide offerings that benefit employees of all kinds in the evolving future of work," said Jed Brown, SVP of product at Fuze.

The Aragon Research Women in Technology Award reflects the achievements of women who have demonstrated outstanding personal and professional growth and significantly contributed to the technology industry. At Fuze, Lisa Walker drives the overall brand strategy and has been instrumental in the company’s brand evolution over the past four years. A mentor of many, her leadership and innovative initiatives reverberate beyond Fuze’s marketing department and throughout the company’s overall culture.

The Aragon award recognizes providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Fuze and Lisa Walker were formally presented with their awards on December 5th, 2019 at Aragon Transform, the annual Aragon Research awards ceremony.

#contactcenterworld, @fuze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Tuesday, December 10, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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