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News : FVC, Avaya Partner to Help African Businesses Deliver Digital Experiences

#contactcenterworld, @Avaya

Dubai, UAE, July, 2019 -- Value-Added-Distributor in the Middle East and Africa, FVC has partnered with Avaya to help businesses across North, West, East, Centra Africa and Egypt (NWECA) deliver customer experiences with Unified Communications, Collaboration and Cloud Communications solutions.

The partnership will see FVC become a distributor for Avaya’s products and services including the range of Unified Communications and Collaboration solutions, Contact Center, Communications Cloud, Phones, Devices Hosting SAS and hosted Services solutions.

"Avaya is a recognised global communication & collaboration leader and we are excited to complete our UCC portfolio with the inclusion of Avaya’s UC innovations," said K.S. Parag, Managing Director, FVC. "Our strong regional presence in the NWECA region will boost Avaya’s reach in the mid-market segment by enabling the local channel with UCC and cloud communications solutions to drive customers’ DX initiatives."

"FVC is a well-recognized name as a VAD in the African sub-continent and will bring immense value in terms of Avaya’s reach with mid-market, cloud, and contact centre solutions. FVC’s consultative relationships across key accounts is key to its support for its growing channel base, and we look forward to being a part of those relationships," said Fadi Hani, Vice President – Middle East, Turkey and Africa, Avaya.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itnewsafrica.com

About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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2021 Buyers Guide
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Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
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2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
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Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
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Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608
5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
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OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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Call recording solution fully integrate to all main pbx solutions.
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