#contactcenterworld, @Avaya

Dubai, UAE, July, 2019 -- Value-Added-Distributor in the Middle East and Africa, FVC has partnered with Avaya to help businesses across North, West, East, Centra Africa and Egypt (NWECA) deliver customer experiences with Unified Communications, Collaboration and Cloud Communications solutions.

The partnership will see FVC become a distributor for Avaya’s products and services including the range of Unified Communications and Collaboration solutions, Contact Center, Communications Cloud, Phones, Devices Hosting SAS and hosted Services solutions.

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"Avaya is a recognised global communication & collaboration leader and we are excited to complete our UCC portfolio with the inclusion of Avaya’s UC innovations," said K.S. Parag, Managing Director, FVC. "Our strong regional presence in the NWECA region will boost Avaya’s reach in the mid-market segment by enabling the local channel with UCC and cloud communications solutions to drive customers’ DX initiatives."

"FVC is a well-recognized name as a VAD in the African sub-continent and will bring immense value in terms of Avaya’s reach with mid-market, cloud, and contact centre solutions. FVC’s consultative relationships across key accounts is key to its support for its growing channel base, and we look forward to being a part of those relationships," said Fadi Hani, Vice President – Middle East, Turkey and Africa, Avaya.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itnewsafrica.com