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News : GAC Launches Automated Assistant Service on its Website

#contactcenteworld

Doha, Qatar, Mar, 2022 -- The General Authority of Customs (GAC) has launched the ‘automated assistant service’ on its website. The service falls under Chatbot Services, specialised in responding to customers’ inquiries.

The Automated Assistant provides an advanced service for website visitors, which allows them to ask questions relating to customs work, ranging from simple and common customs queries to complex questions.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

One of the most prominent objectives of the new service, which has been named (Saed Service) is to increase customer satisfaction, provide prompt and adequate answers to the information they need on customs procedures, reduce pressure on the contact centre, provide key information to clients and answer their queries without having to wait on the phone or visit the Authority.

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com


Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, March 7, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
Jul 12

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