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News : GAC Launches Automated Assistant Service on its Website

#contactcenteworld

Doha, Qatar, Mar, 2022 -- The General Authority of Customs (GAC) has launched the ‘automated assistant service’ on its website. The service falls under Chatbot Services, specialised in responding to customers’ inquiries.

The Automated Assistant provides an advanced service for website visitors, which allows them to ask questions relating to customs work, ranging from simple and common customs queries to complex questions.

One of the most prominent objectives of the new service, which has been named (Saed Service) is to increase customer satisfaction, provide prompt and adequate answers to the information they need on customs procedures, reduce pressure on the contact centre, provide key information to clients and answer their queries without having to wait on the phone or visit the Authority.

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, March 7, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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