CCW TV PROGRAMMING
#contactcenteworld
Doha, Qatar, Mar, 2022 -- The General Authority of Customs (GAC) has launched the ‘automated assistant service’ on its website. The service falls under Chatbot Services, specialised in responding to customers’ inquiries.
The Automated Assistant provides an advanced service for website visitors, which allows them to ask questions relating to customs work, ranging from simple and common customs queries to complex questions.
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!>>>>> FIND OUT MORE: HERE
One of the most prominent objectives of the new service, which has been named (Saed Service) is to increase customer satisfaction, provide prompt and adequate answers to the information they need on customs procedures, reduce pressure on the contact centre, provide key information to clients and answer their queries without having to wait on the phone or visit the Authority.
Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com
Published: Monday, March 7, 2022
2.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
CCW TV PROGRAMMING
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall