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News : GAC Launches New 24×7 Helpdesk Service
Nov 12, 2014 -- GAC has launched a comprehensive help desk service to help customers connect with the right people within the Group to meet their needs anytime, anywhere.
The GAC 24×7 service puts clients in touch with the people who can deliver a solution, especially in case of emergency or when their usual contact person is not available. Based at Group’s Corporate Headquarters in Dubai, the GAC 24×7 team works around the clock to receive and direct enquiries to the appropriate GAC people for immediate attention.
Kris Zawisza, Group IT Service Delivery Manager says: "This latest addition to our customer service toolkit ensures even greater continuity of the support we provide, and offers the additional benefit of increased transparency of our service management. It’s yet another example of how we strive to deliver our clients’ strategies."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Published: Friday, November 14, 2014