News : GACA Call Center Receives 85,000-plus Calls in 6 Months
Riyadh, Saudi Arabia, Aug 11, 2016 -- The unified call center which was launched by the General Authority of Civil Aviation (GACA) received more than (58,692) calls and inquiries from the traveling public during the first half of the year (2016) through the toll free phone number project.
The General Authority of Civil Aviation in its effort to expand the communication channels with its customers and to achieve the ultimate satisfaction with the services provided and to provide needed information, while providing its clients with required information around the clock according to the highest quality of standard.
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The toll free number offers customer’s inquiries into flight schedules and the ability to talk with the customer’s service staff and lodge complaints, or offer suggestions and general inquires services. The call centers are up and running in each of King Khalid International Airport in Riyadh, King Fahad International Airport in Dammam, King Abudlaziz International Airport in Jeddah, the Executive office, Consumer Protection Office, Safety and Security, Air Transport and GACA’s Office. Work is underway to establish calling centers in all of the domestic airports around the Kingdom, twenty-three in total.
King Abdulaziz International Airport lead the way with the number of inquiries received to the toll free number with (36221) through the first half of this year, followed by King Fahad International Airport with (1175) calls. King Khalid International Airport received (178) calls, the Executive Office received (18669), followed by Consumer Protection (1420), and then Safety and Air Transport (456) and GACA office received (573) calls.
The General Authority of Civil Aviation, in accordance with the instructions of its President Suliman Alhamdan, has established the unified call center in three stages, the first stage which was King Abdulaziz International Airport. In the second stage, the Executive office was added and on its third stage, King Khalid International Airport, King Fahad International Airport, consumer protection, safety and security and air transport were added. Currently work is underway to complete the fourth and final stage by adding all the domestic airports.
Posted by Veronica Silva Cusi, news correspondent
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The General Authority of Civil Aviation (GACA) of the Kingdom of Saudi Arabia emerged from the Presidency of Civil Aviation in 2006. Since then GACA has been on a mission to become a main contributor to the GDP of the Kingdom while growing and modernizing its aviation sector employing mostly qualified Saudis.Over the years, the Kingdom has achieved unprecedented growth and has made qualitative leaps in civil aviation, whose growth has helped to drive development at airports across Saudi Arabia, covering major developments in passenger transportation, air cargo, airport construction and equipment, air navigation and control.GACA currently oversees economic and safety regulation, air navigation services and the operations of Saudi Arabia’s 27 existing airports comprising 5 international, 9 regional and 13 domestic airports with a collective passenger throughput of 75 million as of 2014. Vision To create a safe and secure aviation environment in accordance with the most rigorous international safety standards, and build a modern airports system that offers consistently exceptional, state-of-the-art service.Mission To develop the ai
Published: Friday, August 12, 2016
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