News : GACA Call Center Receives 85,000-plus Calls in 6 Months
Riyadh, Saudi Arabia, Aug 11, 2016 -- The unified call center which was launched by the General Authority of Civil Aviation (GACA) received more than (58,692) calls and inquiries from the traveling public during the first half of the year (2016) through the toll free phone number project.
The General Authority of Civil Aviation in its effort to expand the communication channels with its customers and to achieve the ultimate satisfaction with the services provided and to provide needed information, while providing its clients with required information around the clock according to the highest quality of standard.
The toll free number offers customer’s inquiries into flight schedules and the ability to talk with the customer’s service staff and lodge complaints, or offer suggestions and general inquires services. The call centers are up and running in each of King Khalid International Airport in Riyadh, King Fahad International Airport in Dammam, King Abudlaziz International Airport in Jeddah, the Executive office, Consumer Protection Office, Safety and Security, Air Transport and GACA’s Office. Work is underway to establish calling centers in all of the domestic airports around the Kingdom, twenty-three in total.
King Abdulaziz International Airport lead the way with the number of inquiries received to the toll free number with (36221) through the first half of this year, followed by King Fahad International Airport with (1175) calls. King Khalid International Airport received (178) calls, the Executive Office received (18669), followed by Consumer Protection (1420), and then Safety and Air Transport (456) and GACA office received (573) calls.
The General Authority of Civil Aviation, in accordance with the instructions of its President Suliman Alhamdan, has established the unified call center in three stages, the first stage which was King Abdulaziz International Airport. In the second stage, the Executive office was added and on its third stage, King Khalid International Airport, King Fahad International Airport, consumer protection, safety and security and air transport were added. Currently work is underway to complete the fourth and final stage by adding all the domestic airports.
Posted by Veronica Silva Cusi, news correspondent
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About General Authority of civil aviation:
The Emergence of the General Authority of Civil Aviation The debut of the civil aviation in the Kingdom goes back to the year 1354 A.H. corresponding to 1934 A.D. when one of the petrol companies that has later become part of ARAMCO Services Company has established a desert runway next to Jubail city. The Kingdom owned its first civil aircraft in the year 1364 A.H. corresponding to 1945 A.D. of the model (DC-3 Dakota) to which two other aircrafts of the same model were added at a later stage. The first civil aviation rule in the Kingdom was issued in the year 1372 A.H. corresponding to 1953 A.H. Upon its separation from the Saudi Royal Air Force, the Presidency of Civil Aviation used to have under its wing the Saudi Arabian Airlines & the Meteorology Department, until the Saudi Arabian Airlines was separated from the Presidency of Civil Aviation in the year 1379 A.H. corresponding to 1960 A.D., and that was transformed in the year 1383 A.H. corresponding to 1963 A.D. to an independent public institution. In the year 1386 A.H. corresponding to 1966 A.D., the Meteorology Department was separated from the Presidency of Civil Av
Published: Friday, August 12, 2016
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