Boston, MA, USA, Sept. 10, 2019 -- Localytics, a digital intelligence platform for mobile and web engagement, announced that Galp, a publicly held, Portugal-based energy company, has selected Localytics to accelerate its digital customer engagement strategy. Localytics will enable Galp to develop meaningful digital customer experiences through its EvoDriver mobile platform, allowing gas station and convenience store customers to pay through mobile wallet, as well as participate in a new digitalization of Galp's loyalty rewards programs.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"It's all about convenience," said João Filipe Torneiro, Head of Marketing & Business Development at Galp, and former CEO of Galp Madeira. "Our customers are on-the-go and need to quickly find our nearest location, easily pay using their preferred payment method, and then go about their journey. Our loyalty programs reach over 3 million retail and business customers. It's a huge part of what makes Galp different, and we're investing in digitizing that loyalty experience."
"Galp has ambitious plans to transform their retail business," said Jude McColgan, CEO of Localytics. "With consumer-facing innovations in electric and autonomous vehicles coming to market, and a maturing, on-demand economy for everything from rideshares to gas to delivery, the nexus of the mobility industry is shifting from automotive products to transportation services. Digital-first organizations will own the future customer relationship, and Galp is investing for that future."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Localytics:
Localytics is a digital intelligence platform for mobile and web engagement. Localytics gives brands the data, intelligence and marketing channels to deliver a meaningful, personal customer experience. We are headquartered in Boston, MA with offices in Berlin, San Francisco and London. Investors include Sapphire Ventures, Foundation Capital and Polaris Partners.
Published: Thursday, September 12, 2019
| 1.) |  CallGuard Remote A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems. CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective. https://www.eckoh.com/secure-payment-services/contact-centre-payments/remote-contact-centre-payments     |
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall