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News : Location Technology Rolled Out for Triple Zero Calls

#contactcenterworld

Sydney, Australia, Dec 16, 2020 -- One of the first questions asked when someone dials triple zero is 'where are you?'.

The answer is not always easy – with emergency services receiving weekly incidents where callers don't know their location.

The latest updates for Android and iPhone mobiles will help emergency services nationwide know the exact location of callers with new Advanced Mobile Location (AML) technology.

"When you call triple zero, you're stressed and anxious – so much so that sometimes you don't know where you are," Communications Minister Paul Fletcher said at the NSW Fire and Rescue headquarters where he announced the technology today.

AML has replaced triple zero's current location technology known as Push Moli, which has limitations.

Push Moli relies on the best possible location data based on estimated coverage provided by adjacent cellular towers owned by telecommunications companies.

Location information from Push Moli is more accurate in metropolitan areas than in the regions where the location is sometimes only narrowed to 100-kilometre radius.

Whereas AMS works via mobile geolocation, so when a caller dials emergency services, more precise location coordinates are provided automatically.

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"AML will find the callers' location details to within metres which will be automatically sent to the triple zero call centre," Mr Fletcher said.

"Providing automatic location information will save lives, it will keep Australians safer."

Triple Zero receives up to 27,000 calls nationally each day and around 78 per cent of these calls originate from a mobile phone.

Over 99 per cent of Android phones already have access to AML technology - Android mobile devices running Android operating system 4.1 and higher with Google Play Services installed.

iPhone users, with model 6S or above, must update to iOS 14.3 for AML to be activated.

Apple watches can also access the technology on Series 3 or later once update 7.2 has been installed.

"Daily our emergency services don't know where they are, sometimes its because of geographically where they are, sometimes its because of their injuries or stress in the situation," Officer in Charge of the Combined Operations Group. Ian Parrot. said.

AML has been developed for emergency services by Apple and Google, with the assistance of Telstra who is responsible for the operation of triple zero.

The rollout comes after widespread trials at NSW Fire and Rescue and NSW Police.

"The location of people is very important to us and all emergency services," Chief Superintendent Wayne Phillips from NSW Fire and Rescue said.

"One of the advantages with AML is that we can even locate people within buildings of the city of Sydney CBD.

"It will help us have a timely response and save lives."

Telstra is responsible for the operation of Triple Zero and has been working with Apple and Google to test AML for iPhone and Android devices, as well as with the mobile carriers and emergency service organisations, including NSW Police and NSW Fire and Rescue

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.9news.com.au


About Triple Zero (000):
Company LogoTriple Zero (000) is the primary national emergency number in Australia. The Emergency Call Service is operated by Telstra as a condition of its telecommunications license, and is intended only for use in life-threatening or time-critical emergencies. Other emergency numbers in Australia are 112 for GSM mobile and satellite phones, which is answered by a Triple Zero (000) operator and 106 for TDD textphones. Triple Zero (000) was also the emergency number in Denmark and Finland until the introduction of the 112 number in 1993.
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2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 

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