Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Andres Barrios
Cloud Campus Regional Director
2
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
MEMBER
David Chacon
Global Growth & New Operating Models Director
50
MEMBER
Jason Taylor
Officer of County 311 Services
0

News : Location Technology Rolled Out for Triple Zero Calls

#contactcenterworld

Sydney, Australia, Dec 16, 2020 -- One of the first questions asked when someone dials triple zero is 'where are you?'.

The answer is not always easy – with emergency services receiving weekly incidents where callers don't know their location.

The latest updates for Android and iPhone mobiles will help emergency services nationwide know the exact location of callers with new Advanced Mobile Location (AML) technology.

"When you call triple zero, you're stressed and anxious – so much so that sometimes you don't know where you are," Communications Minister Paul Fletcher said at the NSW Fire and Rescue headquarters where he announced the technology today.

AML has replaced triple zero's current location technology known as Push Moli, which has limitations.

Push Moli relies on the best possible location data based on estimated coverage provided by adjacent cellular towers owned by telecommunications companies.

Location information from Push Moli is more accurate in metropolitan areas than in the regions where the location is sometimes only narrowed to 100-kilometre radius.

Whereas AMS works via mobile geolocation, so when a caller dials emergency services, more precise location coordinates are provided automatically.

"AML will find the callers' location details to within metres which will be automatically sent to the triple zero call centre," Mr Fletcher said.

"Providing automatic location information will save lives, it will keep Australians safer."

Triple Zero receives up to 27,000 calls nationally each day and around 78 per cent of these calls originate from a mobile phone.

Over 99 per cent of Android phones already have access to AML technology - Android mobile devices running Android operating system 4.1 and higher with Google Play Services installed.

iPhone users, with model 6S or above, must update to iOS 14.3 for AML to be activated.

Apple watches can also access the technology on Series 3 or later once update 7.2 has been installed.

"Daily our emergency services don't know where they are, sometimes its because of geographically where they are, sometimes its because of their injuries or stress in the situation," Officer in Charge of the Combined Operations Group. Ian Parrot. said.

AML has been developed for emergency services by Apple and Google, with the assistance of Telstra who is responsible for the operation of triple zero.

The rollout comes after widespread trials at NSW Fire and Rescue and NSW Police.

"The location of people is very important to us and all emergency services," Chief Superintendent Wayne Phillips from NSW Fire and Rescue said.

"One of the advantages with AML is that we can even locate people within buildings of the city of Sydney CBD.

"It will help us have a timely response and save lives."

Telstra is responsible for the operation of Triple Zero and has been working with Apple and Google to test AML for iPhone and Android devices, as well as with the mobile carriers and emergency service organisations, including NSW Police and NSW Fire and Rescue

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.9news.com.au


About Triple Zero (000):
Company LogoTriple Zero (000) is the primary national emergency number in Australia. The Emergency Call Service is operated by Telstra as a condition of its telecommunications license, and is intended only for use in life-threatening or time-critical emergencies. Other emergency numbers in Australia are 112 for GSM mobile and satellite phones, which is answered by a Triple Zero (000) operator and 106 for TDD textphones. Triple Zero (000) was also the emergency number in Denmark and Finland until the introduction of the 112 number in 1993.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

More Editorial From Triple Zero (000)

Published: Thursday, December 17, 2020

Printer Friendly Version Printer friendly version

2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

4.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

5.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

7.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
(read more)
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =