News : Gamification of NFL Football Season Gains Positive Returns for Contact Centers
Indianapolis, IN, USA, May, 2016 -- Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous. Gamification is proving to be an effective business strategy in motivating employees and improving business results for contact centers across every industry sector.
TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, recently launched A-GAME Gridiron, its football-themed competition aligned with the National Football League’s regular and postseason timetable. A cloud-based gamification program, A-GAME was designed to leverage structured, league-based competition to inspire, motivate and recognize contact center performance at the individual and team levels.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A-GAME works so that gamification initiatives are aligned with the business objectives of each participating organization. In addition to league championships, data-driven recognition and award options for outstanding performance or improvement, most valuable or improved player, coach of the year, and other incentives are available and easily configured by each organization’s "league commissioner."
The business impact of the A-GAME gamification platform is an important aspect of its design. Participating organizations are able to track improvements in balanced scores and specific KPIs such as attendance, quality, retention, schedule adherence, utilization and sales/collections, as well as the range of customer experience metrics.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Days
More Editorial From TouchPoint One
About TouchPoint One:
TouchPoint One, LLC provides innovative enterprise performance management solutions to the world’s leading contact centers. Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.
Published: Tuesday, May 10, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...