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News : Gamma Launches New Cloud Contact Centre Solution for SMEs

#contactcenterworld, @gammanetworks

Newbury, England, March 2, 2021 -- Gamma Communications plc ("Gamma"), a technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.

Built with the customer in mind, Horizon Contact offers a customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.

This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.

Chris Wade, Chief Marketing and Product Officer at Gamma said: "We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.

"Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity."

#contactcenterworld, @gammanetworks

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gamma.co.uk


About Gamma:
Company LogoGamma provides next generation voice, data and managed cloud communications services to public and private sector organisations throughout the UK. Established in 2001, Gamma provides customers with complete solutions that allow them to communicate more efficiently with their customers, staff and business partners. Gamma has one of the largest next generation IP networks enabling it to provide excellent UK network coverage for voice and data services.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Wednesday, March 3, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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