#contactcenterworld, @gammanetworks
Newbury, England, March 2, 2021 -- Gamma Communications plc ("Gamma"), a technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.
Built with the customer in mind, Horizon Contact offers a customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.
This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.
Chris Wade, Chief Marketing and Product Officer at Gamma said: "We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.
"Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity."
#contactcenterworld, @gammanetworks
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gamma.co.uk
About Gamma:
Gamma provides next generation voice, data and managed cloud communications services to public and private sector organisations throughout the UK. Established in 2001, Gamma provides customers with complete solutions that allow them to communicate more efficiently with their customers, staff and business partners. Gamma has one of the largest next generation IP networks enabling it to provide excellent UK network coverage for voice and data services.
Published: Wednesday, March 3, 2021
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