Newbury, England, March 2, 2021 -- Gamma Communications plc ("Gamma"), a technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.
Built with the customer in mind, Horizon Contact offers a customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.
This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.
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Chris Wade, Chief Marketing and Product Officer at Gamma said: "We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.
"Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity."
Posted by Veronica Silva Cusi, news correspondent
Gamma provides next generation voice, data and managed cloud communications services to public and private sector organisations throughout the UK. Established in 2001, Gamma provides customers with complete solutions that allow them to communicate more efficiently with their customers, staff and business partners. Gamma has one of the largest next generation IP networks enabling it to provide excellent UK network coverage for voice and data services.
Published: Wednesday, March 3, 2021
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
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Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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