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News : Gamma Launches New Cloud Contact Centre Solution for SMEs

#contactcenterworld, @gammanetworks

Newbury, England, March 2, 2021 -- Gamma Communications plc ("Gamma"), a technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.

Built with the customer in mind, Horizon Contact offers a customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.

This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

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Chris Wade, Chief Marketing and Product Officer at Gamma said: "We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.

"Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity."

#contactcenterworld, @gammanetworks

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gamma.co.uk

About Gamma:
Gamma provides next generation voice, data and managed cloud communications services to public and private sector organisations throughout the UK. Established in 2001, Gamma provides customers with complete solutions that allow them to communicate more efficiently with their customers, staff and business partners. Gamma has one of the largest next generation IP networks enabling it to provide excellent UK network coverage for voice and data services.

Read today's tip or listen to it on podcast.

More Editorial From Gamma

Published: Wednesday, March 3, 2021

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2022 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

10.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.