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News : Gap Inc. Reimagines Hiring for the Upcoming Holiday Season

#contactcenterworld

San Francisco, CA, USA, Oct, 2020 -- Gap Inc. (NYSE: GPS) outlined its plans to hire seasonal associates to help support its Customer Experience Centers (fulfillment and customer contact centers) and Old Navy, Gap, Banana Republic, Athleta, Intermix and Janie and Jack stores, serving customers this holiday season in a safe and seamless way. These new roles follow the company’s hiring of more than 50,000 employees in the first half of the year to meet the changing needs of its customers. To make this year’s hiring process safe and easy, the company will be hiring virtually, allowing applicants to apply online for any role in three minutes or less.

"We are thrilled to add seasonal talent to our growing teams across the U.S. and Canada, in a time when it’s needed most," said Sheila Peters, Head of People and Culture, Gap Inc. "At Gap Inc., we know the holiday season will be different this year and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs."

Gap Inc. is providing employees in its Customer Experience Centers with more flexibility to work this holiday season. Customer contact center teams will have the option to work remotely, with the company supplying them with the necessary technical equipment and support to assist customers from home. Fulfillment center employees will have the ability to choose which hours during the day, night and weekends they prefer to work, with the option to work more hours if they want. For applicants who are interested in helping fulfillment and customer contact teams during peak shopping periods, the company is offering roles across six fulfillment locations and three customer contact locations in the U.S. and Canada.


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With stores across the U.S. and Canada, the company is looking to strengthen its in-store shopping experience for customers, by adding talent to help with Buy Online, Pickup In Store and contactless Curbside Pickup this holiday season. Gap Inc. is committed to the safety and comfort of teams and customers this holiday season and has implemented a number of enhanced health and safety measures following official COVID-19 recommendations from the WHO and CDC, as well as local government mandates. Additionally, teams across fulfillment centers, customer contact centers and stores have completed more than 130,000 hours of safety training, with even more hours by the end of the year as all new hires receive this training."

As part of the commitment to its communities, Gap Inc. is continuing to support underserved youth between the ages of 16-24 facing barriers to employment through the company’s This Way Ahead program, which partners with local community organizations to help youth find their first job within the retailer’s family of brands. The company is dedicated to hiring applicants that have potential, not credentials and are proud to see participants of the program grow with these opportunities. Old Navy has committed to hiring five percent of their new entry-level store hires to be This Way Ahead participants by 2025.

Seasonal associates will enjoy benefits and the same merchandise discount as the company’s current associates, just in time for holiday gifting. Benefits include access to wellness offerings and services such as flu shots, Telehealth on-demand physician video sessions, family support such as back-up childcare and access to daycare services, as well as discounts on vision and dental programs. Additionally, as a partner of Time to Vote and Power to the Polls, Gap Inc. will provide all employees, including seasonal and part-time store employees, up to three hours of paid time off to vote, as well as providing them with the means and opportunity to serve as poll workers in their communities.

Those interested in spreading holiday cheer safely this season in Gap Inc.’s fulfillment centers, customer contact centers and stores can apply online through the United States or Canada seasonal hiring career pages. Select fulfillment centers and customer contact centers will host virtual hiring events.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Gap:
Company LogoGap Inc. is a global retailer offering clothing, accessories, and personal care products for men, women, and children under the Old Navy, Gap, Banana Republic and Athleta brands. Fiscal year 2017 net sales were $15.9 billion. Gap Inc. products are available for purchase in more than 90 countries worldwide through company-operated stores, franchise stores, and e-commerce sites.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, October 6, 2020

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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