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News : Gap Inc. Reimagines Hiring for the Upcoming Holiday Season

#contactcenterworld

San Francisco, CA, USA, Oct, 2020 -- Gap Inc. (NYSE: GPS) outlined its plans to hire seasonal associates to help support its Customer Experience Centers (fulfillment and customer contact centers) and Old Navy, Gap, Banana Republic, Athleta, Intermix and Janie and Jack stores, serving customers this holiday season in a safe and seamless way. These new roles follow the company’s hiring of more than 50,000 employees in the first half of the year to meet the changing needs of its customers. To make this year’s hiring process safe and easy, the company will be hiring virtually, allowing applicants to apply online for any role in three minutes or less.

"We are thrilled to add seasonal talent to our growing teams across the U.S. and Canada, in a time when it’s needed most," said Sheila Peters, Head of People and Culture, Gap Inc. "At Gap Inc., we know the holiday season will be different this year and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs."

Gap Inc. is providing employees in its Customer Experience Centers with more flexibility to work this holiday season. Customer contact center teams will have the option to work remotely, with the company supplying them with the necessary technical equipment and support to assist customers from home. Fulfillment center employees will have the ability to choose which hours during the day, night and weekends they prefer to work, with the option to work more hours if they want. For applicants who are interested in helping fulfillment and customer contact teams during peak shopping periods, the company is offering roles across six fulfillment locations and three customer contact locations in the U.S. and Canada.


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With stores across the U.S. and Canada, the company is looking to strengthen its in-store shopping experience for customers, by adding talent to help with Buy Online, Pickup In Store and contactless Curbside Pickup this holiday season. Gap Inc. is committed to the safety and comfort of teams and customers this holiday season and has implemented a number of enhanced health and safety measures following official COVID-19 recommendations from the WHO and CDC, as well as local government mandates. Additionally, teams across fulfillment centers, customer contact centers and stores have completed more than 130,000 hours of safety training, with even more hours by the end of the year as all new hires receive this training."

As part of the commitment to its communities, Gap Inc. is continuing to support underserved youth between the ages of 16-24 facing barriers to employment through the company’s This Way Ahead program, which partners with local community organizations to help youth find their first job within the retailer’s family of brands. The company is dedicated to hiring applicants that have potential, not credentials and are proud to see participants of the program grow with these opportunities. Old Navy has committed to hiring five percent of their new entry-level store hires to be This Way Ahead participants by 2025.

Seasonal associates will enjoy benefits and the same merchandise discount as the company’s current associates, just in time for holiday gifting. Benefits include access to wellness offerings and services such as flu shots, Telehealth on-demand physician video sessions, family support such as back-up childcare and access to daycare services, as well as discounts on vision and dental programs. Additionally, as a partner of Time to Vote and Power to the Polls, Gap Inc. will provide all employees, including seasonal and part-time store employees, up to three hours of paid time off to vote, as well as providing them with the means and opportunity to serve as poll workers in their communities.

Those interested in spreading holiday cheer safely this season in Gap Inc.’s fulfillment centers, customer contact centers and stores can apply online through the United States or Canada seasonal hiring career pages. Select fulfillment centers and customer contact centers will host virtual hiring events.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Gap:
Company LogoGap Inc. is a global retailer offering clothing, accessories, and personal care products for men, women, and children under the Old Navy, Gap, Banana Republic and Athleta brands. Fiscal year 2017 net sales were $15.9 billion. Gap Inc. products are available for purchase in more than 90 countries worldwide through company-operated stores, franchise stores, and e-commerce sites.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Tuesday, October 6, 2020

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2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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