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News : Gartner Cites Working Solutions as a "Rising Star"
Plano, TX, USA, July 19, 2016 -- Gartner, an advisory company, lists Working Solutions as a "Rising Star" for Customer Management business process outsourcing (CM BPO) among other respected industry leaders in its 2016 analysis of BPO services.
Working Solutions is cited in Gartner’s May 2016 report, "Competitive Landscape: Building Differentiated Customer Management BPO Services."
Kim Houlne, company president and chief executive, said: "This year marks 20 years of growth for us. As an industry pioneer, this recognition speaks to our staying power to keep rising as we provide clients great value."
In its analysis, Gartner points out:
- "The worldwide customer management business process outsourcing (CM BPO) market is forecast to grow steadily at 5.1%."
- "By the end of 2020, Gartner estimates the CM BPO industry to achieve a market size of nearly $44.4 billion."
"We feel the findings further confirm what we’ve known all along. There’s no slowing the demand for these services," said Houlne, Working Solutions founder. "They give organizations an edge—here in North America, where we do business, and worldwide."
Posted by Veronica Silva Cusi, news correspondent
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About Working Solutions:
With 20 years of success, Working Solutions is a provider of home-based contact center solutions. The company’s on-demand workforce includes sales, customer service and technical experts—with 110,000+ agents registered nationwide. They deliver fast-flex business process outsourcing (BPO) services for clients and their customers across diverse industries, such as healthcare, retail, travel and hospitality.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, July 21, 2016