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News : Gartner Features Ameyo Among the Top 10 in Asia Pacific Region
Gurgaon, India, May 6, 2015 -- Ameyo, a contact center technology and customer experience provider, announces that Gartner has ranked Ameyo (a flagship product of Drishti-soft Solutions) among the top 10 contact center vendors in the Asia/Pacific Region in its report, "Market Share Analysis: Contact Centers, Worldwide, 2014". With this, Ameyo has emerged as a strong contender in the contact center marketplace, thereby strengthening its presence in the APAC region. The top three rank holders combined account for nearly 58% of agent license shipments in the region.
Gartner's report ranked 10 contact center vendors based on total agent shipment market share and growth from the year 2013 to 2014. It is for the first time that Ameyo has got an entry in to this list and is placed at number 9 in the report.
Mr. Bishal Lachhiramka, CEO of Ameyo, says, "We are thrilled with Ameyo's growth in the market and are really excited that our company has become a benchmark for contact center technology software in such a short period of time. This further validates the hard work we do to constantly enhance contact center capabilities and our effort to address the needs of our customers and industries that let them deliver exceptional customer experience. Getting ranked among the top vendors in the APAC region will definitely accelerate our process of further expanding our geographical reach as we look to grow our business in different markets such as Latin America, Middle East and Africa."
Posted by Veronica Silva Cusi, news correspondent
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, May 7, 2015