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News : Gartner Names EGS an Industry Leader in Gartner’s Magic Quadrant
Plano, TX, 02/02/2016 – Expert Global Solutions (EGS), a provider in global customer and financial care outsourced services and solutions, announced that it has been positioned as an industry leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO.
EGS was recognized as an industry leader based on an evaluation of its processes in the areas of customer selection, customer acquisition, customer retention and customer extension. These capabilities were evaluated across all customer touchpoints: telephony (including voice and IVR self-service), email response management, web chat and knowledge management for web-based self-service.
Commenting on the industry recognition, Bob Segert, EGS President and CEO, stated, "We are honored to be positioned as a leader in Gartner’s Customer Management Magic Quadrant. We believe this is a direct reflection of the quality of our people and the passion and determination they exhibit each and every day toward delivering value for our clients and their customers at every stage of the customer experience."
Laura Collins, Editorial Management
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, February 4, 2016