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News : Gartner Positions Altitude Software in Magic Quadrant for Contact Center Infrastructure
Lisbon, Portugal, June 9th , 2015 -- Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announces the company has been included by Gartner, Inc. in the "2015 Magic Quadrant for Contact Center Infrastructure, Worldwide" (1). This is the 11th consecutive year Altitude Software has been included in the report.
In the report, Gartner states "To appear in this Magic Quadrant, vendors had to meet all the following criteria: Market share among the top performers in at least one geographic region in 2014 (see "Market Share: Contact Centers, Worldwide, 2014") or, failing that, sufficient differentiation to obtain market presence; Sufficient sales and operational presence to support their market objectives; Demonstrable solutions in most of the CCI portfolio areas defined in this research. At a minimum, offerings must include multimedia contact routing and prioritization, IVR or voice portal capability, and CRM integration tools; Evidence of an ability to generate significant interest from leading client segments."
"We are proud of being positioned in this influential report for over a decade now, in what is one of the longest and most consistent track record in the industry ", stated David Romero, Chief Marketing Officer at Altitude Software. "We believe this performance is a result of continuous innovation in delivering solutions that unify interaction channels and that extend to customer related processes. The report evaluates contact center vendors on completeness of vision and ability to execute. Altitude Software was positioned in the "Niche Player" quadrant.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, June 10, 2015