News : Gartner positions Intelecom as Challenger in the 2015 Magic Quadrant
Intelecom, a European provider of contact centre solutions, announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a Service, Western Europe Magic Quadrant report.
"We believe Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years of dedication to the contact centre industry", said Børge Astrup, Managing Director of Intelecom Contact Centre Division. "Our mission is to enable customers to deliver exceptional customer service across multiple channels by unlocking the power of new technology solutions. We will continue to invest in innovation and execute on our product roadmap to help build the next generation customer service environments."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Børge Astrup continued, "According to Gartner[i], end-user spending on cloud public services for customer relationship management (CRM) is in growth. Our daily dialogue with customers supports this forecast. The popularity of web chat and social media for customer service will mean further opportunity for growth as contact centres look for operational efficiencies and to improve the customer journey.
Today's Tip of the Day - Assessing The Proposal
More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, November 2, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...