News : Gartner positions Intelecom as Challenger in the 2015 Magic Quadrant
Intelecom, a European provider of contact centre solutions, announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a Service, Western Europe Magic Quadrant report.
"We believe Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years of dedication to the contact centre industry", said Børge Astrup, Managing Director of Intelecom Contact Centre Division. "Our mission is to enable customers to deliver exceptional customer service across multiple channels by unlocking the power of new technology solutions. We will continue to invest in innovation and execute on our product roadmap to help build the next generation customer service environments."
Børge Astrup continued, "According to Gartner[i], end-user spending on cloud public services for customer relationship management (CRM) is in growth. Our daily dialogue with customers supports this forecast. The popularity of web chat and social media for customer service will mean further opportunity for growth as contact centres look for operational efficiencies and to improve the customer journey.
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Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, November 2, 2015