News : Gartner positions Intelecom as Challenger in the 2015 Magic Quadrant
Intelecom, a European provider of contact centre solutions, announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a Service, Western Europe Magic Quadrant report.
"We believe Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years of dedication to the contact centre industry", said Børge Astrup, Managing Director of Intelecom Contact Centre Division. "Our mission is to enable customers to deliver exceptional customer service across multiple channels by unlocking the power of new technology solutions. We will continue to invest in innovation and execute on our product roadmap to help build the next generation customer service environments."
Børge Astrup continued, "According to Gartner[i], end-user spending on cloud public services for customer relationship management (CRM) is in growth. Our daily dialogue with customers supports this forecast. The popularity of web chat and social media for customer service will mean further opportunity for growth as contact centres look for operational efficiencies and to improve the customer journey.
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Intelecom is a provider of contact management solutions with 16 years’ experience and one of the first to develop a cloud-based contact centre. Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications. Connect is completely multichannel - agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, November 2, 2015