News : Gartner's Software Advice Names Bright Pattern FrontRunner for Call Center Software
San Bruno, Calif., July 17, 2019 -- Bright Pattern announced it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The FrontRunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them.
"We are happy to be a leader in the FrontRunners quadrant yet again," said Michael McCloskey, CEO of Bright Pattern. "The success of Bright Pattern Contact Center was highlighted by top scores in Usability and User Recommended, due to the overall ease of use for agents, managers, and customers."
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"With so many vendors in the customer service space, it is hard for companies to select the best and brightest technology provider to help them achieve their business goals," continued McCloskey. "Companies like Gartner and Software Advice help to rate vendors and inform buyers of top solutions in the industry. Recognition as a FrontRunner by Gartner's Software Advice is incredible validation as we continue to innovate our product to build better customer experiences."
FrontRunners is published on Software Advice, an online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses.
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, July 19, 2019
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