News : Gas South Upgrades Customer Experience with USAN’s Solution
Atlanta, GA, June 2, 2015 -- Gas South, a wholly-owned subsidiary of Cobb EMC and one of Georgia’s natural gas providers, has announced that USAN, an Omni-Channel SaaS provider of call center technologies, has been selected to deliver full-service and self-service applications to further improve the customer’s experience.
"At Gas South, delivering outstanding customer service has always been a priority for us," said Greg Dunavant, director of customer care operations for Gas South. "We know our customers have a choice of natural gas providers, and we’ve removed any barriers that might prevent us from taking the customer experience to the next level."
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ergonomics
More Editorial From USAN, Inc.
About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.
About Gas South:
Gas South is a natural gas provider in Georgia.
Published: Wednesday, June 3, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...