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News : Gateshead Contact Centre Spark Ecommerce Snapped Up by National Delivery Firm

#contactcenterworld, @WhistlUKNews, @whistlerblckcmb

Gateshead, UK, Dec, 2018 -- Gateshead contact centre Spark Ecommerce Group has been snapped up by a Royal Mail delivery rival in an undisclosed deal.

The Spark Ecommerce Group has provided out-source call centre and fulfilment services for 20 years, building up a 200-strong workforce.

Now the group that works from a 170,000 sqft base in Follingsby Park, has caught the attention of postal delivery company Whistl.


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The delivery business has activities in business mail, doordrop media, fulfilment and parcels, and has now announced the Spark Ecommerce Group will be rebranded under the Whistl name following its acquisition.

The Spark group consists of Spark Response, providers of contact centre and fulfilment services to some of the UK’s brands. 

The group is made up of a consortium of investors led by London based chairman Barry Stiefel and includes Spark directors Peter Slee and Noel Lambert.

The acquisition of Spark Ecommerce Group is the second acquisition Whistl has made in the fulfilment arena and Spark Ecommerce Group in the future will be rebranded Whistl Fulfilment.

The company will continue to operate from the North East and the existing operations and leadership team will remain in place with Peter Slee, as managing director, together with his co-director Noel Lambert.

#contactcenterworld, @WhistlUKNews, @whistlerblckcmb

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.chroniclelive.co.uk


Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Tuesday, December 11, 2018

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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