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News : GENBAND Partners with Enghouse Interactive to Extend its Enterprise Contact Center Ecosystem
Phoenix, AZ, USA, Aug 4, 2016 -- Enghouse Interactive is proud to announce the successful integration and interoperability testing between Enghouse Interactive Contact Center: Enterprise (CCE) version 9 and the GENBAND Application Server (AS) version 11.2. CCE is available immediately through authorized partners to provide omni-channel interaction management to enterprise customers worldwide.
"We are excited to be able to offer GENBAND customers a compelling new choice for Contact Center, one that has been fully vetted in our labs," said Carl Baptiste, senior vice president of unified communications solutions at GENBAND. "We believe Enghouse Interactive shares our vision for fully leveraging industry standards to deliver best-of-breed solutions. Providing customers choices is a critical part of enabling greater value."
"Today’s consumers expect prompt, attentive customer care by phone, email, chat, video, and SMS, driving organizations to adopt omni-channel contact center functionality," said Ernie Wallerstein, president, Americas, Enghouse Interactive. "In addition, engagement tools must be as easy to manage as they are powerful, providing business leaders with visibility and insight into each stop along the customer journey."
"We are pleased to deepen our relationship with GENBAND, an esteemed industry leader, and looking forward to working with its vast partner network," added Wallerstein.
Baptiste added, "We are excited that our partners will now be able to bring Enghouse Interactive’s world-class omni-channel contact center solutions to customers."
Posted by Veronica Silva Cusi, news correspondent
Source: Enghouse Interactive
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Genband is a privately held company that makes IP multimedia application software and infrastructure products for fixed wireline, mobile, and cable network service providers as well as large enterprises.
Published: Monday, August 8, 2016