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News : Gender Minister Opens GMIS Center

#contactcenterworld

Bakoteh, Gambia, Mar 24, 2023 - Hon. Fatou Kinteh, Minister for Gender, Children and Social Welfare  opened and launched the Gender Information Management Systems (GMIS) Center and Free Call Center for reporting and management of Sexual and Gender-Based Violence at the Orange Centre in Bakoteh.

The GIMS Centre is set up with the aim of building a strong evidence base on Gender-Based Violence (GBV), promoting a safe, confidential and convenient way for reporting GBV cases. The system-focused platform (GMIS Platform) supports the digital reporting of GBV cases through an anonymous website, where cases can be reported by the survivor or any other person, at any time and from anywhere within the Gambia.

The GMIS Centre will also aid the digital reporting of GBV cases creating a strong evidence base on GBV, promoting a safe, confidential, and convenient way for reporting GBV cases, promoting the delivery of quality services, in line with global standards and GBV guiding principles and strengthening referrals in a timely and most appropriate manner.

The GMIS center has two major components, the GMIS Platform which is a digital system and the Call Centre which is a 24-hour helpline 199 for the reporting of GBV cases.

The helpline will offer a safe and confidential option for survivors and individuals who are vulnerable to voicing out violence and abuse, as well as provides them with critical psychological first aid, psychosocial support, case management, and access to safety, medical care, and justice.

In her launch statement, she expressed their commitment to continue to have strong collaboration with actors to facilitate the recording of all GBV data on the platform as well as develop more GBV programs targeting the adolescent.

She also expressed their readiness to educate parents and community members on GBV and the way to identify when a child has been violated, most likely to be violated, and their role in preventing GBV.

Ndeye Rose Sarr, UNFPA The Gambia Country Representative said so far 91 cases have been reported since January 2023 (Rape;30 cases, Sexual assault;23 cases, Physical Violence;18 cases, Early/ Forced Marriages;2 cases, IPV;18).

She described Gender-Based Violence (GBV) as a serious violation of several human rights, adding that it has the potential to inflict different forms of harm including physical, psychological, sexual, and economic harm.

She added that GBV undermines the health, dignity, security, and autonomy of its survivors, yet it remains shrouded in a culture of silence. Survivors of gender-based violence suffer sexual and reproductive health consequences, including forced and unwanted pregnancies, unsafe abortions, traumatic fistula, Sexually Transmitted Infections (STIs) including HIV, and even death.

She appealed to the ministries, Civic Society Organisations and partners to continue their commitment to ending Gender-Based Violence in The Gambia.

"UNFPA as always is committed to supporting the government and people of The Gambia to create a safer Gambia for all, where women and girls are protected from violence and empowered to live safe and dignified lives," she stated.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepoint.gm


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, March 24, 2023

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2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

8.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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