News : General Dynamics Launches Contact Center as a Service Customer Experience Platform
Fairfax, VA, USA, March 2, 2016 -- General Dynamics Information Technology, a business unit of General Dynamics (NYSE: GD), launched its Customer Experience Platform (CXP), providing a full-range of technology capabilities that will help organizations operate highly scalable and tailorable contact centers. It is designed for government agencies and organizations with significant security and privacy requirements.
The CXP solution incorporates technology developed by Genesys, a provider of contact center technology. The solution enables the modernization of contact centers by providing both cloud and on premise deployment options.
Posted by Veronica Silva Cusi, news correspondent
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About General Dynamics Information Technology:
General Dynamics Information Technology is a business unit of General Dynamics.
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, March 4, 2016