News : General Motors Deploys NICE Performance Management
Hoboken, N.J., January 29, 2019 -- NICE (Nasdaq: NICE) announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company's key business goals, including ensuring customer satisfaction. Serving customers and dealers, GM's contact center operations account for over interactions in lines of business across contact centers. GM's move to version 7.0 comes on the heels of seven successful years and 100 percent adoption of NPM version 6.3 at contact centers in its OnStar subsidiary.
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Tom Kanable, Business Intelligence Support Lead, General Motors, said, "Inspiring our employees and giving them the right tools is critical to achieving the objectives we set for ourselves including putting our customers front and center. Engaged employees foster excellence in everything they do and focus on customer satisfaction, which are core values for GM. NPM 7.0 provides us with the tools for initiating personalized performance improvement activities within the solution, as a direct step from the personalized insights it delivers. In fact, it has already begun delivering an excellent user experience which is advancing NPM user adoption and employee satisfaction."
Barry Cooper, President of the NICE Enterprise Product Group, said, "We're pleased to collaborate with GM by offering solutions that make employees true partners in the success of the company while helping GM put their customers first. Experiences drive choices in today's economy, both for employees and for customers. At NICE, we understand the depth of impact that front line employees have on customer experience. NPM version 7.0, with its personalized performance insights, advanced coaching and self-service analytics, offers a personalized user experience and empowers each employee to take ownership of their performance thus driving up engagement."
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About General Motors:
General Motors Corp. (NYSE: GM), A global automaker, has been involved in global sales for 76 years. Founded in 1908, GM today employs about 284,000 people around the world. General Motors manufactures its cars and trucks in 33 countries.
Published: Friday, February 1, 2019
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