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Orlando, FL, USA, Nov, 2022 -- Generation USA and the League of Southeastern Credit Unions and Affiliates have partnered with Addition Financial Credit Union on Generation USA's Credit Union Member Services Specialist Program.
The tuition-free and fully online five-week program enables students to learn the basics of credit unions, contact/call centers, account management, online banking, use policy and product knowledge to make appropriate referrals to members, and practice adaptive communication with members and colleagues, addressing member inquiries and de-escalating upset members.
Credit Union Member Services Specialists work at credit unions as video tellers, in-person tellers, or call center representatives. They are responsible for providing exceptional member service through basic financial transitions and resolving member issues and requests.
Upon completion of the program, students will have the opportunity to take the Call Center Associate Certified (CCAC) exam, and interview with Generation USA's employee partners.
"Addition Financial is incredibly proud to be a part of the Community Spark Florida program and to partner with Generation USA and LSCU on this initiative," said Natalie Nieves, Addition Financial Credit Union Corporate Recruiter. "Addition Financial was founded by teachers 85 years ago, so we are thrilled to align with a program rooted in education. Through this partnership, we are excited to help a student gain valuable real-world experience and career readiness skills."
"We are thrilled about the growth of the Southeastern Credit Union Foundation's (SECUF) Community Spark Program in Florida," exclaimed Samantha Beeler, President of the League of Southeastern Credit Unions. "By partnering with Generation USA, we look forward to helping adult learners develop the skill sets needed to advance in today's ever-changing workplace. While industries across the country are currently struggling to find and retain trained workers, we are proud of the collaborative effort by Florida credit unions to continue to improve people's lives whether it is through credit union membership, or by creating career opportunities for Floridians."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Generation:
Generation is a nonprofit that transforms education into employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented surge in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally and three times as many were underemployed — and 375 million workers of all ages needed to learn new skills by 2030. At the same time, certain jobs remain in high demand, and 40 percent of employers say a skills shortage leaves them with entry-level vacancies.
Published: Monday, November 7, 2022
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