News : Genesys Achieves Microsoft Gold Partner Status
Frimley, England, Sept. 20, 2016 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, announced its status as a Microsoft Gold Partner. The flagship Genesys Customer Experience Platform is now certified for Skype for Business Server 2015, further strengthening the company's collaboration with Microsoft and demonstrating the Genesys commitment to provide deeply integrated customer experience and unified communications solutions.
"Our collaboration with Microsoft continues to bring value to our customers as we jointly strengthen the integration of Skype for Business and the Genesys Customer Experience Platform," said Steve Rutledge, Senior Vice President of Product Management and Marketing at Genesys. "Genesys has taken care of all integration challenges so that customers can leverage Skype channels as part of an omnichannel customer experience."
"We are pleased to see Genesys certify the Genesys Customer Experience Platform for Skype for Business Server 2015 and extend the communication experience for organisations to achieve more," said Andrew Bybee, Principal GPM, Skype for Business.
"Our customers are looking towards the next generation of customer service, with contact centre and unified communication solutions leading the way. The game is changing with combined solutions from Genesys and Microsoft, and our customers can now take advantage of the synergy between the most innovative platforms on the market today," said Mike Fiorina, Microsoft Practice Director with Integration Partners, a national network and communication engineering services company.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, September 23, 2016