Sydney, Australia, March, 2018 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., a cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service.
"The acquisition of Altocloud bolsters our ability to optimise and connect the entire customer journey to ensure the best business outcomes," said Paul Segre, Chief Executive Officer of Genesys. "We are particularly excited by applications, like Altocloud, which give organisations a live look into the behaviour of consumers and their potential as customers. By empowering employees with this depth of actionable insight, organisations are better positioned than ever to convert shoppers into buyers, leads into customers, and consumers into brand advocates."
"We built Altocloud because we saw a more dynamic way to drive better business results by taking advantage of the power and potential of AI," said Barry O’Sullivan, Altocloud Chief Executive Officer. "We are excited to join a proven customer experience innovator and AI leader like Genesys, so we can extend the reach of our revolutionary journey management technology even further to help thousands of companies across the globe through hyper-personalised, digitally-connected experiences."
Altocloud is headquartered in Galway, Ireland, with a small U.S. presence in the San Francisco Bay Area.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, March 5, 2018
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