News : Genesys Acquires CanaPlus Consulting
Daly City, CA, Sept 3, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces the acquisition of Singapore-based CanaPlus Consulting ("CanaPlus"). CanaPlus is a systems integrator that brings expertise implementing Genesys solutions in the APAC region for multi-national financial services companies and other regional organizations.
In acquiring CanaPlus, Genesys brings customers enhanced professional services capabilities to better address the needs of the regional market. The acquisition also supports the increased demand Genesys has experienced in APAC as organizations in the region see customer experience as a strategic differentiator, and are turning to Genesys for complete customer experience solutions.
Additionally, CanaPlus Consulting brings Genesys expanded market reach in the APAC region supporting new and emerging markets, especially in Southeast Asia. This includes resources to service customers in Malaysia, Indonesia, Thailand and the Philippines – with core operations in Singapore. CanaPlus also brings development expertise working with Genesys that have delivered customer experience innovation for regional customers ranging from video contact center and multi-media customer experience solutions to desktop integration.
"CanaPlus Consulting has been instrumental in the success of Genesys in the APAC region since their inception," said Bruce Eidsvik, Senior Vice President, Asia Pacific, Genesys. "We are excited about the additional talent and expertise that CanaPlus Consulting brings to help customers take their customer experience to new levels."
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, September 4, 2014