News : Genesys Acquires OVM Solutions
Daly City, Calif, May 2, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces that it has acquired OVM Solutions. The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience.
OVM Solutions brings expertise in sales and marketing to the Genesys Proactive Customer Communications solution. They are a provider of on-demand, automated messaging for proactive communications. The company has more than a decade of expertise in designing, scripting, training and voice talent selection to deliver exceptional sales and marketing campaign performance for a range of organizations and applications including financial services, non-profits, healthcare, collections, retail, utilities, events and political campaigns.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, May 5, 2014
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