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News : Genesys Acquires OVM Solutions
Daly City, Calif, May 2, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces that it has acquired OVM Solutions. The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience.
OVM Solutions brings expertise in sales and marketing to the Genesys Proactive Customer Communications solution. They are a provider of on-demand, automated messaging for proactive communications. The company has more than a decade of expertise in designing, scripting, training and voice talent selection to deliver exceptional sales and marketing campaign performance for a range of organizations and applications including financial services, non-profits, healthcare, collections, retail, utilities, events and political campaigns.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Monday, May 5, 2014