News : Genesys Acquires Voran Technologia
Dec 2, 2013 -- Genesys, a provider of customer experience and contact center solutions, announces that it has acquired Voran Tecnologia, a provider of workforce optimization (WFO) as a service in Brazil. Following last year's acquisition of LM Sistemas, Voran further strengthens the Genesys presence in Brazil by adding cloud-based Quality Monitoring solutions. The solutions complement the current Genesys Prime cloud offering, which enables companies to deliver persona-based branded customer interactions over voice, SMS, email, and mobile to improve customer experience and loyalty.
"By adding Voran Tecnologia's solutions to the Genesys Prime portfolio, we offer the Brazilian market the most complete and innovative contact center solution available from a single vendor from the cloud," said Alexandre Bichir, Managing Director of Genesys Prime. "For Brazilian companies this provides the opportunity to differentiate their customer experience with integrated, multi-channel offerings that are easy to deploy and manage."
"Joining Genesys to bring our solutions to its rapidly growing community provides tremendous opportunity to enhance customer satisfaction," said Rouman Ziemkiewicz, President and CEO of Voran Tecnologia. "This combination will enable us to deliver a world-class portfolio of services and solutions to our current and future customers."
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, December 5, 2013